"Fantastic company and service!"

Fantastic company and service!
We bought our garden furniture from Regatta approx. a year ago, had a little problem with parasol but regatta was able to rectify this with no issues at all. Would highly recommend this company as their after sales service is excellent - very well done

"After visiting multiple garden…"

After visiting multiple garden furniture outlets and showrooms we were just about ready to give up our search,
That is until we found Regatta, we went to the show room at Witham and were kindly welcomed as soon as we entered. The staff were so friendly and gave us enough time and space to make a decision on our garden furniture set.
When we did need some questions answered they all seemed so happy to help and nothing was too much to ask.
Would definitely recommend them !
Highest quality and a great price.
Thanks Again !

"Avoid Enfield Store"

It’s taken me a couple of days to find the right words but I believe this to be something people should be aware of!
We Visited the Enfield showroom Sunday just gone to browse as summer is coming and potentially was looking to buy furniture …. How wrong could I be! As soon as we entered the shop it was apparent we had come on the wrong day, an older blonde lady sitting on the furniture in plain view of customers being very loud and obnoxious towards staff and other customers, I assumed she was maybe a local drunk but no it turned out she was staff! Quite openly telling people her life story along with how hungover she was and had in fact been vomiting in work hours. She smelt so terribly of alcohol it was quite off putting and her leopard print top which matched her skin tone I can only assume wasn’t work uniform . I’m all for a drink but found this so unprofessional and inappropriate as there’s a time and a place to behave in such ways and that isn’t in a work place!
There was another lady present she had bright hair and it suited her personality for sure, she was really helpful and answered any questions we had with a smile, very knowledgeable of products and really tried her best to give us the attention we was after managing to have a laugh and also keep her professionalism, but it was made so difficult when she’s being shouted at across the shop from this member of staff. I felt very sorry for the lady with bright hair but unfortunately I just wasn’t prepared to take a sale any further.
Our experience probably would have been totally different if drunk lady hadn’t been present but it was really unacceptable for people wandering through and especially potential purchasers and it’s such a disappointment that she brings the company down to that level, i believed this to be a reputable company and expected a completely different level of professionalism from members of staff when it comes to a customer facing job.

"Bought our garden furniture from the…"

Bought our garden furniture from the Wickford branch mark served us and was very helpful had delivered 3 days later by Shawn who again was very helpful and brought straight through to to garden would definitely recommend

"really poor delivery service"

We had a great experience in the shop itself and were well looked after but really let down on the delivery. Apparently they only deliver garden and conservatory furniture to the front of the house??? so our new conservatory furniture was delivered and the big box dumped on our driveway. I then had to unpack it all in the pouring rain and carry everything through to the back. The delivery guy, who was on his own btw, said he was not allowed to help me because of Covid !!! unreal still using this, come on!. This is a joke and really let down the company. I was never offered an unpack / assemble option and would have taken this.

"Excellent service from Regatta"

Bought a lovely garden furniture set from Regatta in Crews Hill November 2021. Didn't start using furniture until Apr 22 when weather was better. We only have a small family, and don't have use for all the seats all of the time, and in August, didn't realise one the chairs the recliner was faulty. We made contact with Regatta head office through the store we bought item through, and in just 3 days from notifying the error, the issue was solved. I was happy to be advised how to rectify he chair myself, but Regatta immediately replaced and delivered with no issue, both the matching chairs in my garden set.
Excellent service, a rarity these days !

"Superb customer service at Head Office…"

Superb customer service at Head Office and Enfield branch. We had purchased a set of garden furniture and it was the display model so there were a couple of bits missing. The Enfield staff worked to get all of the bits together and what they couldn’t supply they passed to Head Office who worked until they had supplied us with everything we needed. I can not fault this company.

"This firm know what customer service is…"

This firm know what customer service is all about. Andrew at the Witham store is absolutely fantastic. Ordered 2 sets of garden furniture, arrived exactly on time and very quickly. There was one slight issue but the entire team did everything they possibly could to resolve it with a minimum of fuss. If you want garden furniture don't waste your time going elsewhere, this firm are the absolute top-notch professionals

"Looked great until the table top…"

Looked great until the table top started to melt in the sun.

"Once again we have had absolutely…"

Once again we have had absolutely brilliant service from Regatta Wickford. We changed our minds about something we purchased and Darren sorted everything for us, not at anytime were we made to feel a nuisance. Everything was sorted out to our satisfaction and I can only praise this company highly. All the staff at Wickford are great but I must say Darren is an absolute star. Don’t ever hesitate about doing business with this company, they are great.