"Exceptional customer service"

I rang Regatta as my furniture I had had for 5 years developed a fault. I emailed them with pictures and within a few minutes a very helpful lady emailed back to say they had received the query and she would pass it to the relevant department. She gave me a timescale when I would get telephoned back. I was contacted by the manager within the timescale and he confirmed that there was a problem and he would cover it under the warranty. He apologised that as we were hundreds of miles away it may be a few weeks to get the replacement to me. I was happy with that and the replacement was delivered within 2 weeks.
I was amazed at all levels of their customer care and could not be more pleased with the service I received.

"REGATTA WITHAM"

REGATTA WITHAM.

We recently had the pleasure of buying some Garden Furniture for our Holiday Lodge from here and dealt with Liz & Connor. They could not have been more helpful and have a great customer service ethic including after sales service too. We had to move our delivery a couple of times and nothing was too much trouble. We bought a Kensington Patio Set, SunLoungers and a 2.5m Umbrella and they are just perfect for our lodge. I cannot speak highly enough of our experience and have recommended them to all our friends. Thank you very much Claire & Robin.

"Regatta Ipswich- 👍"

Regatta Ipswich- very helpful while not pushy in store.
When revisiting to order the staff were efficient and professional. Delivery was two days later.
Slight problem with a faulty molding which was exchanged immediately with no issues and apologies.
Would and have recommend to friends.

"Regatta Ipswich - They deliver and leave outside this was not communicated but the Furniture is good"

As I am writing the box that arrived is outside, been there for the day now, I live alone and have no one to help me lift the items into the garden. when I bought the furniture it was never communicated that delivery is at the door. my garden is like 50m or less from where they left the furniture. I begged the guys to just move it into the garden and they flat out refused and said we are a delivery only. I cant comment on the product yet as I have no idea how it will get in. after paying £2k the least you expect is for them to just assist with bringing items into the garden.

UPDATE
Regatta manager called and apologised. Looks like it was the driver who let them down. I love the furniture. It is def worth the money. I am pleased by the effort they made to follow up on the issue. For that reason i have now increased to 4 star because i love the product and the fact that they tried to resolve the issue is commendable. Although it was late.

"Delivery 1 month early!"

After 10 months of to and fro with an order made with John Lewis - we gave up. Within minutes of locating Rattan Garden Furniture's web site, we had ordered a garden set that was delivered 1 month early! Great service and reasonable prices. Nice!

"Staff in the shop were very helpful"

Staff in the shop were very helpful
Delivery date quoted was achieved… to the day.. very impressed !
Packing of the furniture was excellent.. no discrepancies..

"Regatta - WICKFORD - thank you Connor"

After shopping everywhere, and being let down by the white stores company Me and my husband just went to the regatta branch in wickford, and we finally brought our garden furniture. Everything was at ease and smooth. All the staff are so helpful and welcoming. BUT a huge thank you for Connor, he was so helpful, friendly and knowledgeable. He couldn’t do enough for us and helped us with our choice and he even threw in some scatter cushions with my purchase. You didn’t pressured to buy anything and was just was there for any questions we had. Thank you so much Connor 👍

"Kensington Cast Aluminium Furniture"

I ordered Kensington Cast Aluminium table & chairs plus a parasol and a Cantilever with protective covers. I ordered over the phone and was very impressed with the knowledge of the product by the adviser (Richard Swift). I placed the order on 2 April and paid a 25% deposit by bank transfer. I was not expecting delivery until early July but the items arrived much earlier than expected on 19 May and the day before delivery I paid the balance again by bank transfer. The delivery team were very helpful and professional. Not too difficult to assemble. So far, we are very pleased with the items. They appear to be high quality and look very nice. A very satisfied customer.

"We have just been to Regatta in Witham…"

We have just been to Regatta in Witham (just off the A12) and met with Connor and Liz. 5 star service from start to finish. Extremely professional and helpful. I would not hesitate to recommend them.
I will update my review when the furniture has arrived but so far I'd give them 10/10.

"Regatta Garden furniture"

We received our regatta garden furniture recently, and we are very pleased with the service and the quality of our garden set. Can’t wait for good weather so we can start enjoying it