"HP instant ink service."

This is one of the worst customer support companies I have ever had the misfortune to deal with. This is the second time I have had issues with the non-replacement of inks and the so-called customer service is a joke.

"Worst company ever"

Rude, unhelpful, and awful company to deal with. Im cancelling all subscriptions my own company has I have also launched a fraud investigation. Unbelievable what they think they can get away with

"absolute JOKE this company is"

My printer was in the warranty still, when it broke on 10/02 this year. Rung customer services and they ordered new one - thanks for that. Unfortunately it's 08/03 - printer still hasn't arrived. I have contacted them dozens of times since then, they don't understand what I even want. Keep talking about Instant INK, forwarding me back and forward to other departments, don't reply to emails etc. They just don't understand that replacement printer never arrived . I think their customer service is based outside the UK and they have no clue about issues , just been explain standard situations and can't deal with anything else. So it's been a month without printer, I need it for work and kids studies every day. I have proof from UPS that parcel is lost, but HP doesn't care . I am not sure how many hundreds of time I need to contact them , so that they can start helping me.

"Hopeless"

HP Printer Support is hopeless. They sent me a duff ink cartridge back in January and then refused to send a replacement. I have been having an ongoing battle with them ever since. They keep changing their story about why they can't send me a replacement. I have had to buy my own from elsewhere and they also refuse to compensate me for that. I wish I'd never entered into the agreement with them.

"Appalling Service"

Ordered a printer from local catalogue store. Arrived two days before promised, and then things went downhill once HP got involved. Set up Instant Ink and extended support. Two weeks later ran out of ink. Instant Ink specifically says 'Never run out'. Two kids at home needing to print which was why I had to buy a printer in the forst place and was sucked in my the ink subscription BS. Got on chat and asked where my ink was - some excuse about shortage, but would be dispatched 'soon'. Asked when soon might be - radio silence for 52 minutes. Managed to get to supermarket and back with cartridges in the time it took call centre agent to answer question. Cancelled Instant Ink and tried to cancel support, as I don't see why I should pay for this lack of any sort of customer care. Took two emails and a written request to get a response to that one. This WILL be my last HP product given the appaling 'service'.

"HP Officejet pro 7720WF Con"

Purchased HP Officejet pro 7720WF from Curry’s and was assured that I could join ‘instant ink’ but now find my printer model is not listed for the service and that the cartridges cost almost as much as the printer did in the first place No help from HP or Curry’s
WHAT A CON

"Very poor online customer service"

Very poor online customer service - clearly preoccupied to keep their Operations metrics looking good, not solving your problems, and closing your tickets without resolution, not listening to your problem and robotically sending you useless manuals to read and troubleshoot...

"Terrible trouble with the instant ink…"

Terrible trouble with the instant ink subscription. Worked OK for about 7 months then I got a message saying I wasn't registered in snstant ink even though I was. The trouble was that HP made the printer unuseable, even to scan.
I spent 55min on the phone with HP but it still would't work. Cancelled subscription in the end!

"Really great experience"

Really great experience. Highly recommend..

"I have come to the conclusion that the…"

I have come to the conclusion that the words HP should always be followed by CRAP. I have never had more problems with a laptop and printer as these sad examples of office equipment. I have 3 items a laptop a printer and a separate scanner and these are about as effective as a chocolate fireguard. As soon as funds permit I shall put all 3 where they belong in a skip and go back to Dell. I have an Officejet Pro 6960 and that name and scanner should not be in the same sentence. I am forever having to rescan a document because it keeps cancelling. It is truly is a shocking product I would NOT recommend it to anyone.