"cheeky b*****s"

so i buy a printwr to use on the instant ink free service as i use it rarely...today i get an email explaning how fantastic my new plan they are putting me on is, what hp didnt have the balls to tell mewas the free plan is now chargeable...so out of my window goes your crappy printer

they lure you in and` then screw you

"dont use hp as if you have a issue you…"

dont use hp as if you have a issue you will wait well over a year for a response but there happy to keep taking your money shame on you hp

"Hp is great apart from now having a…"

Hp is great apart from now having a call center in the Philippines who by the way are as thick as they come, I mean they are pretty stupid, this may not sound very nice but its how I feel about them, they can never resolve real issues, they never understand what you say when speaking in plain English, they are very unhelpful, I don't see the point in highering them, o wait I know because it's very cheap, Hp I would have given you fives stars if it wasn't for this part of your customer service, just stick with the call center in Romania as they do provide good customer service most of the time, some good customer service from the Philippines but it's very rear.

"Lousy setting up advice for HP printer."

I bought an HP OfficeJet 3835 from Argos last week for £49. I followed the instructions carefully and got it online and downloaded the printer driver, but it would only print in black and white. I got my IT guy to fix it - that took 2 hours and he charged me £50-!! That was all very unsatisfactory.

"Total Nightmare"

This is my first experience in trying to get support for my Office jet pro 8024 printer. I paid for the extended 3 year full monty warranty support and was given a unique tel number for thosw clients who had thwe care pack. Not so this number is for anyone. Scanner packed up big time making the most alimight gear graunching noises eventually with an error message to say that the scanner was damaged and to contact HP Easy---very much not.
After some 25 minutes TRYING to get the number dialed answered I eventuall navigated my way through countless options to get to speak to a human being. She was very nice but her accent was difficult to totally understand but I tried and eventually she agreed to send a replacement. From then on all seemed ok except the informed delivery was out by 4 days. However when the replacement arrived it had a diiferent model number (no problem really) but the serial number was different to my old one and when I checked the warranty status it told be that It had expired so obviously the replacement had been a repaired unit at some time. All my care pack documents had the old model and serial number and there was no way that I could find to get the new details added. I have just challenged the warranty details to see if that resolves the problem as I have over 2 years warranty left on my subscription. So far I have spent about 1.5 hours or so trying to get all the problems sorted. As I have a care package I do not consider this acceptable and will never buy another HP printer again

"How can we thank both Alex and Michelle…"

How can we thank both Alex and Michelle today? 5 stars do not fully reflect the brilliant support we received to enable us to use our HP Envy printer. They were so charming, knowledgeable, and were extremely patient with a luddite, like me! What a pleasant experience, despite our issue. If only all companies were as efficient as HP in their support centres. They are not blaming Covid for long waiting times like the Government!! Congratulations HP and keep it up!!

"HP has to be the worst firm I have ever…"

HP has to be the worst firm I have ever dealt with. Chromebook not working told I had damaged it ehich I most certainly did not. Sent to company who ssent back with letter saying repaired and they hope I was pleased. Chromebook exactly as when I sent to them. Issue compounded when next morning follow up phone call saying they hoped pleased with repair. Even escalation dept worse than useless. Would never deal with again and collecting data from people who have had same problem where told self inflicted.

"I brought a HP Deskjet 2710 All in One…"

I brought a HP Deskjet 2710 All in One Printer from a shop yesterday. I was trying to set it up. I downloaded the app that you have to have and it wouldn't work. I looked for a telephone number and found nothing. I got hold of the WhatsApp number and told the support my problem and not had a response from them yet.

Apparently the blue WiFi light shouldn't be flashing and if it was I followed everything the online guys said and it still didn't solve the problem.

I've been waiting for the support to reply to my WhatsApp message for a few hours. I'm now at the stage where I will return my printer to the shop I purchased it from and will get my money back as the printer is unfit for purpose and will buy another printer from another supplier that cares about their customers and will talk to you.

I've had 3 or 4 HP Printers in my time and this has finished me buying HP. I will never buy HP again.

"Terrible"

Ordered a printer. Delayed order, doesn't connect, ink provided with the printer and it doesn't work. Called customer services, couldn't be fixed, they were extremely rude, huffing and puffing over the phone.

"Fed up!!!"

Had my Deskjet Printer since Feb. So far I’ve wasted 3 ink cartridges and endless pieces of decent paper to different methods to try and get the printer working. Tried the printer doctor online. Tried FAQs. Tried the online chat. Absolutely nothing and nobody has been able to assist and to be quite honest, I just wish I was within the returns policy with Curry’s but I’m sure they are glad to be rid.

Every attempt to get the printer online fails however it can obviously print to print out the stacks of useless instructions!

Avoid at all costs unless you have the patience of a saint and nothing else to do for the rest of your days... shocking experience so far