"You HAVE to try the milk from here! "

Been a customer now for about a month and I am so happy we tried McQueens Dairies! We get the 2 Litre BLUE milk twice a week and the taste is so much better than I expected! I have a 4 year old who has always loved milk and now he loves it even more!
Delivery is always on time which is a bonus - no more rushing to the supermarket for milk!

"I thought I would update my previous…"

I thought I would update my previous review from last year. I ended up with Mcqueens when my previous supplier tranfered my account to them.
I was concerned when this happened as no one likes change.
However Mcqueens have exceed my expections on customer service and has proved to have superior products.
Despite my previous company been a multi national company. The customer service was poor.
Having no website to change orders, Impossible to contact them by phone and emails would go unanswered and the billing was hap hazard and no bill was sent for months.
Mcqueens have a brillant website and the phones are always answered and the agent is always polite and nothing is too much trouble for them.
credit has to be given to McQueens for seamless tranfer of customers like myself who seen no change to our deliveries apart from better customer service and produce and unlike my previous supplier commucates with its customers
The only issue I had with McQueens in the last year was two missed deliveries but that was quickly sorted out after a phone call

"Terrible customer service"

Deliveries frequently late or to the wrong address. Prices keep going up (now 30p a pint more than my LOCAL milkman). Customer service don’t read emails before replying. Worst of all, won’t let you cancel without speaking to their retention team which is no fun if not sheer discrimination against people with a learning disability who find talking on the phone a challenge. Avoid and seek out your local milk deliverer.

"Advisor feed vack"

Advisor I spoke to his name is Tom
He was outstanding .polite .and very helpful I am delighted with the dairy and recommend it to my friends.

"placed my first order"

placed my first order.
direct debit set up.
first order never arrived.
Eventually heard back from McQueens to be told they did not cover my area of Walton-on-Thames.
however McQueens cover the area where my mother lives in Colchester and she is very happy with McQueens dairies ... but why did they leave it to my first delivery day to let me know I was outside the area covered!
My payment was returned within 48 hours ;-)

"Brilliant Swap from Supermarket buying"

Deliveries are great! On my doorstep in the morning nice and early. Had some issues with an order, called up and was resolved straight away. Great customer service.

"Battered my door and made me jump …"

Battered my door and made me jump idiots Also did this to my disabled daughter's door and made her very distressed. Horrible company.

"Ordered online"

Ordered online, said they delivered to my postcode. paid online, no delivery, when i called was told they don’t deliver to my area, i have still not received my refund, weeks later! terrible customer service.
Would not recommend, do not order online!

"Arrived on time as usual"

Arrived on time as usual. Third week using McQueen's diaries and still happy with the quality and service 😊

"Excellent customer service"

Excellent customer service. I am disabled and unable to reach my front door so the driver comes to the back of my property to deliver for me