"All round bad experience"

I ordered goods which were all in stock with a 3-5 day delivery. I then received an email, after arranging a plumber, to state part of it would be out if stock of for 6 weeks. I cancelled, but kept the rest of the order. I then had to arrange someone to be home to take delivery. This didn't arrive because the driver ran out of time! Every part of my experience with this company was not good enough. When I asked to speak to somebody I was just passed to another dpt without anyone actually speaking to me.

"Ordered Thursday pm delivered Monday am"

Ordered Thursday pm delivered Monday am

Great price

Thankyou

"Quality control by Vitra"

This could of easily of been a 5star but unfortunately there is an issue with the product which my customer has noticed after install.
I do realise this is not a supplier issue and it’s down to manufacturer’s quality control but equally needs addressing quickly.

"Protracted refund"

I ordered a shower tray and paid for it. Delivery was to be 3 days.
However it transpired that the shower tray was not in stock. Not my fault.
I requested a refund, and after 2 emails I was told it takes 14 days..
It is just sharp practice, if they can reply to emails then they can issue refunds. I question if anything is in stock. Beware if you place larger orders, you could find yourself in a tricky situation. First and last visit to these “terms and condition” warriors.

"Perfect service"

Perfect service

"Ordered 8 items, all 'now' out of stock..."

Ordered 8 separate items, BP took my money, then emailed me 2 days later saying every single item was out of stock! 3 days later, still waiting for my money back. Don't waste your time with these cowboys, they clearly have no idea what they're doing.

"Easy to order on line"

Easy to order on line , phone response regarding stock was quickly answered and informative, delivery arrived on schedule. My only disappointment was, I wanted to add other items to my order to avoid further postal charges, but was told that wasn’t possible, which was not only detrimental for me but for them too as I ordered elsewhere in protest .

"I was told it would arrive on Wednesday…"

I was told it would arrive on Wednesday . We stayed in all day Wednesday and again on Thursday we got a phone call on Thursday evening and it was delivered on Friday morning. It was delivered from ideal which is in Milton Keynes. All we needed was a phone call not the promise of a delivery day

"I am still waiting for this order"

I am still waiting for this order, not in stock as website claims.

"I'm happy with the RAK basin"

I'm happy with the RAK basin. The ordering was easy, a telephone call was dealt with beautifully and it arrived quickly and efficiently. I would buy the same again.