"First time I ordered from…"

The first time I ordered from the.......they screwed it up. The customer support person(Chantelle) is incompetent and lied about what really happened. They tried blaming FedEx but the order never even left their facility. They printed a FedEx label but never even shipped it out. Ttwo weeks later.......still no coppa. Also lied about shipping replacement and details.

"no communication AT ALL"

no communication AT ALL, tried to call, tried to chat, waiting on my order for 10 days, will stop payment with my bank and never order from them again, I will stick YUMMY

"Wonderful store. Great Service"

Writing this review because there are so many bad reviews here. My experience has been nothing but spectacular. Great service all around, sure the 10% first order discount doesn't work when you buy multiples with discount, but they were able to apply it offline after I placed the order. Great communication (1 item out of 25 was out of stock and they offered a replacement or wait 5 days for it be replenished, or a refund). Shipped within 1 day. Arrived within 1 day. Very very well packed. We are happy and will certainly order again.

"I ordered for the first time and…"

I ordered for the first time and checked whether the site is legit; these days you never know if a site isn't a fraudulent front. The reviews on this site were pretty negative, somewhat outdated but at least indicating the store is legit. I risked it as some of the product sounded interesting and were hard to find elsewhere. I was positively impressed - the order arrived 2 days later (I'm in MA) and everything was wrapped nicely maybe even a little much. Everything as described. I am thinking maybe when these guys started out they didn't get everything quite right but learned from things that didn't go well - I am very pleased and will definitely order from them again! (The Italians make such nice things.)

"Fake discount code"

Gave me a discount code by text
I tried to appluy the code it didn;t work
I tried to contact the Chat nobody replied
Finally someone trplied by text, late saying the code works
I tried again to type it in several times exactly as sent and it did Not work

"Deliberately deceptive product descriptions, will not buy again."

Ordered 3 items described on webpage listing as 8.5 oz jar of Dalmatia cherry spread, whole Castelvetrano olives jar 20.5 oz., green Cerignola olives jar-20.5 oz. The cherry spread is indeed 8.5 oz. net weight of cherry spread. However, both jars of olives are only 12 oz. net weight of olives. If you look closely in the photo you can just see the "12 net weight" printed on the jar, but the advertised listing states 20-.5 oz., and how many of us start out suspicious enough to make sure to compare the jar photo with the seller's description? Deliberately deceptive advertising, no doubt they will say "but the photo shows the net weight" so it isn't illegal. Regardless, an unethical dishonest company. I gave the two points because the items were very well packaged in bubble wrap and all 3 glass jars arrived intact.

"Unreliable packaging and shipping"

I placed an order on July 3, 2023 and finally received it yesterday, July 13, 2023. I ordered flour from France, olives, pasta, a can of ground coffee, two boxes of jackfruit, and balsamic vinegar. The packaging was very poor. Everything arrived dusted with flour. The bags of olives were all placed into one box with no ice pack or insulation of any kind and the packages have "Keep Refrigerated" on them. We are in the Phoenix area and it was over 110 yesterday so you can imagine how HOT everything arrived. Who knows if they are spoiled or not. The boxes of jackfruit were smashed and opened. The coffee can was dented beyond repair. The package was sent on 7/7/2023. So that is six days for a delivery. According to their website refrigerated items would be sent second day. Well, maybe this is the fault of FedEx but it doesn't seem that way. I order from a similar online company that is located in New Jersey and, now I know, I will stick to ordering from that company even though some prices are higher and some items are not available.

"Horrible don’t send your item when you…"

Horrible don’t send your item when they told me on the phone they would .they lie and say they will highly disappointed don’t answer e mails awful I’m sorry I ordered and $8.99 shipping for real come on guys! e bay sent my item the next day hello that’s service!

"Absolutely zero communication from SMI…"

Absolutely zero communication from SMI concerning shipping info. I explicitly warned them off using FedEx and strongly encouraged USPS for my order, since I live in a very remote area. They ignored my preference and I only found my purchase three days after they asked me for an opinion on their performance. It was found over a tenth of a mile on the side of a logging road in the Klamath National Forest. It was heat damaged after being suspect to three days of above 90 degree temperatures. SMI promised to make good on their defective product, but they never followed up and have not returned emails, phone calls &tc. Absolutely unprofessional and not worthy of one's trust. Can I possibly give a zero star review? That's what is deserved for my experience.

"Expired food for sale"

Expired food for sale