"Great and prompt service."

Great and prompt service.

"Bugs in dried mushrooms"

A bag of dried mushrooms I ordered was filled with tiny bugs. The package was sealed. I discovered the bugs when I went to open the still sealed package about 8 months after I purchased it.

I requested a replacement or refund. Supermarket Italy refused, writing "our polices say that 30 days after delivery of the order is the limit time for the customer to contact us regarding any issues with the order." So I guess the company believes it is ok to sell a tainted food staple that many people will put into their pantry and not minutely inspect when it is received. The bugs could have been in egg form at that point and not even distinguishable from the mushroom dust.

"Ordered 5lbs of grated Parmesan cheese"

Ordered 5lbs of grated Parmesan cheese. They shipped it in a plastic mailer with a small ice pack….to Arizona were it is 110 degrees. Cheese arrived spoiled and melted. They would not refund or replace it. Offered me a 20% coupon. Don’t waste your money here.

"Stale cannoli shells mini 😝😐"

Love stuff I get mostly Italian, tuna, mix max, toffee licorice omg, blood orange juice , Italian soda chinotto omg plasmon only Italian mothers know about that , any way 4 stars because I bought three boxes of cannolis and spent $300 on other stuff and the cannolis was still and I had to throw them out and all the ricotta and chocolate chips fresh lemon zest from organic lemons all in the garbage cuz they were stale they tasted like paper but it's okay I'll still get stuff from the stores probably just the mistake whatever but I should get my money back for those but I don't know whatever's I'm just grateful I could get stuff like that sent down here to Florida because I like smarter options of food rather than garbage Doritos and government junk food that they try to feed us poison fake color only real color should be in this country or any country

"I have ordered a few times in past"

I have ordered a few times in past, I did have issues with Crastan effervescente 8.5 oz glass bottles x 6 where the lids were loose which made the product not fizz ,just flat in water.they did nothing to correct the issue. Recently on the fourth of July 2024 I get a message from supermarket Italy ,stating a site wide sale of 15% off,so I went to order about $100 worth of items, their site never discounted anything, and on top of that it offered me free shipping ,due to my order baing over $85 ,but the shipping never came off at checkout either! So next day I tried calling them on their number posted,all I got was this number is disconnected!! Great! So I sent an email to them, couple days later,they replied stating just go ahead and put order in,and we will discount manually,so I reluctantly paid the order, and guess what? Nobody did anything to remove the overcharges! So I sent another email , next day they respond, saying to me,we have many issues with our site, we are aware of this! If you order again we will make sure you get the discount. Today July 9th I get another message from supermarket Italy,saint order today free shipping! And yes you guessed it they failed miserably again. I then emailed them to ask them to do what they promised,and they responded with, if you spend over $100.00 today we will. So I want everyone to know supermarket Italy cannot be trusted whatsoever, your only going to get outdated defective product,and a bunch of lies from them. I'm so done with giving this place chance after chance of making things right ,when all they serve is disappointment!! Take care..

"I recently received my order"

I recently received my order. The products were exactly as advertised. I was very pleased with everything.every product was carefully wrapped and packed . I will certainly order again

"I’ve ordered twice from this company…"

I’ve ordered twice from this company and was very happy with my purchases. High quality and extremely fast shipping! I highly recommend!!!!

"I ordered a lemon juice and they…"

I ordered a lemon juice and they offered me a discount, they charged me and never gave a discount. I sent them a email asking why didn't give a discount, few day later they canceled my order. they said to me that I canceled my order, I never did that. This company is not a serious supermarket. They lie to you and my experience with them was horrible.

"Great service"

Great service, efficient and quick corresponding to questions. Will always shop there!

"excellent order fulfillment"

I have placed a couple larger orders with supermarketitaly and have been very pleased with how the order was fulfilled. All the products have been high quality and it has been consistent with what I thought I was purchasing. The packing job is outstanding and I like the product selection. I used trustpilot to figure out if they're legit and felt like I should come back on here to say I had a positive experience. No returns or disputes, so can speak to the resolution process, but overall very excited to have found this source. There are some products here that are difficult or impossible to get elsewhere.