"Thank goodness for the negative reviews…"

Thank goodness for the negative reviews on Trustpilot otherwise I may have paid them via bank deposit...I thought it was odd that this was the only payment method so looked up the reviews. I have emailed them asking if they have other payment methods but no reply as yet.
So thanks to all those reviewers

"Complete Scam"

Paid for purchase, no confirmation email, just 3 follow up emails asking for payment again and again. Reached out to them 3 times, no response, no product received. Worst internet purchase experience ever. Wish i had read these reviews first

"DO NOT PURCHASE FROM THIS COMPANY"

DO NOT PURCHASE FROM THIS COMPANY

Hopefully you are reading these reviews BEFORE You order from this company. This is a scam. From what I can tell it is just a website and an AI chatbot that tells you random stuff to appease you. I have seen no evidence of a human or of the bed I ordered and paid for.

"Do not purchase from here …"

I have tried contacting multiple times about a bed I ordered. No response to emails and phone numbers appear to be disconnected.

Have contacted consumer affairs as this is clearly a scam.

DO NOT PURCHASE FROM HERE!

"A displeasure to deal with"

This is one of the worst companies I have had the displeasure of dealing with. Ordered a bed in July 2023. The bed arrived under a month later after I had to contact them asking where it was. In February 2024 the bed completely broke and became unusable. I contacted them about it and provided them with all the evidence they required and stated I wanted a refund. After a few emails back and forwards I confirmed I wanted the refund. They have now completely ghosted me for the past 10+ weeks and despite my many emails and attempts at contact, they have made no contact back, or followed through on my refund request. I am completely and utterly dissatisfied with the quality of the product, and with them as a company. Don't bother with them. Buy from somewhere else, almost anywhere else, as the communication and product will be far superior. I will be filing a complaint with QLD Fair Trading.

"Scam"

Scam. Did not read reviews before purchasing. Order never arrived and unable to contact them.

"Scam company- they have no customer…"

Scam company- they have no customer service- luckily my order didn’t go through properly as I don’t think these beds even exist honestly. No communication whatsoever from them.

"Order bed and side tables on 10 Jan"

Order bed and side tables on 10 Jan. All promises to start with, then nothing. Complete scammers

"One star is to generous!"

One star is to generous!
Ordered a bed for my daughter, have tried to email, message and call with no responses.
Very disappointed I didn't read the reviews before purchasing!
Terrible company!

"Do not purchase from this store "

I see my issue is the same as many of you, I purchased a four poster bed in September 2023. Was then emailed to say it was not in stock, asked me if I still wanted the bed. I did. December 2023 received email saying the bed was in stock and it would be delivered asap.
Still waiting, many emails later, no communication from the Bed Factory apart from one email when i emailed them and said it was a scam, they quickly emailed me back stating it wasn'ta scam.
Then nothing!!
I just want my money back so I too can go buy a bed from a good company.