"Refuse to payout?"

Reference: 5017276/076679

I submitted a complaint 27/01/20.
I received an email not upholding my claim on 12/03/20, but offering me just shy of £1100, to be paid within 30 days. I accepted the same day.
22/03/20 I asked if the coronavirus would affect my payout.
23/03/20 I was told no, payment would be made within 30 days of my acceptance email (12/03)

It's now 12/04/2020, 31 days since I accepted. Still no refund.

Complaints department clearly don't take you seriously.

"Easy to apply"

Easy to apply, the decision wasn’t to long, and helpful.

"Still no refund !"

I accepted your offer , sent bank details , was 30 days that was on sat 11th april , emailed i was emailed back saying it had been processed 8th April , today is 16th April still not received , ive emailed a few times this week no response .
Upto waiting to receive refund i was pleasantly surprised how smooth it had gone and was really pleased how it had been handled . Would just like some communication from them !

"Refund for irresponsible lending"

A large number of loans given with no checks, complaint made 6 months ago, which was rejected, went to the FOS and the adjudicator has agreed and gave sunny until 3rd April to respond as if yesterday they have not. In a time when work has been stopped and finances are tough I feel that this shouldn’t have taken 6 long months

"Don’t make the same mistake as I did"

Dont get sucked in. They Lend irresponsibly and offer no support when times get tough, honestly if you can avoid using this mob then please do.

"slow to reply to complaints and FOS"

I have had a complaint open with this company for over 4 months now, very slow to respond to initial complaint and to adjudicator, be careful if using this company (or companies like this) as its very easy to get caught up financially and wont offer any support when you launch an affordability complaint

"Easy to apply and clear to understand."

Easy to apply and clear to understand.

"IRRESPONSIBLE LENDERS"

Submitted a complaint with Sunny for irresponsible lending after they provided me multiple loans back to back which clearly showed I was struggling to manage my money. Sunny replied saying they did not agree and I then contacted the financial ombudsman who looked at the details and agreed that Sunny should not have made the final 6 loans that they issued me and that they should refund all interest from these loans plus 8% statutory interest and remove any entries on my credit file relating to these loans.

Some time has passed now yet they have made no effort to remove these entries which are having a serious impact on my credit score.

I would urge anyone who feels they are stuck in a cycle of loans with this or any other payday lender to take a look at the advice available online to help yourself out of their debt.

"fast, easy and painless"

Needed a little help through this corona situation and sunny was brilliant.. in my bank in no time at all, easy to use and very straight forward.
Will definitely use again if the time arises.

Mark

"A really quick decision and deposit!"

A really quick decision and deposit!