"Wow did not know it could get this…"

Wow did not know it could get this terrible how do you mess up this bad.

"Rugged Pinwheel Phone is Unreliable"

I purchased a Rugged Pinwheel Phone and we are now replacing it. I’ve been super disappointed. The parent software is awesome…but the phone is completely unreliable. Per audit of our T-Mobile data, we were able to determine my child’s phone fails to receive 25% of texts that are received by T-Mobile. After over 30 days of back and forth with 8 different employees at their help desk, the final answer from Pinwheel’s engineering team was that the Rugged phone is a cheap phone and simply not reliable. They suggested I purchase one of the higher end phones they have for sale. Not awesome 🙁

"The user experience is horrendous"

The user experience is horrendous. The phone itself is slow, the screen not responsive as you expect. Then trying to install Google family account kept crashing, and stuck in a hellish loop. Trying to reset my pw, it kept telling me the password was invalid. Returning it.

"Customer care rep was amazing"

Customer care rep was amazing! Responded quickly, knew how to help, very helpful and kind, and answered all my questions. Pau, you are a gem!

"Easy communication"

Easy communication

"I had a minor issue with billing"

I had a minor issue with billing, that was quickly fixed. I don't think my requested solution for the problem followed the guidelines of Pinwheels customer service. Kaitlyn, the representative that helped me, didn't mention that I deviated from the rules, but I think I did. Kaitlyn put me on a brief hold and made it happen. Thank you for the individual treatment Pinwheel! Our finished conversation left me feeling that I am a valuable piece of the company's future.

"I had a tough issue to tackle"

I had a tough issue to tackle, I had tried numerous times with other agents but just couldn't get anywhere. Julia took as much time as necessary to help me get the phone functioning again. Thanks Julia!

"All I have to say is the pinwheel…"

All I have to say is the pinwheel customer service is aces! So helpful and so simple. With no having to sit on hold just texted them the problem and it was quickly resolved.

"Customer service is fantastic"

Customer service is fantastic. Responsive, helpful, prices are reasonable. We have been happy with pinwheel

"Speedy Second Phone Discount Resolution"

I texted support line about adding a secondary phone and to ensure discount. Pau responded and solved my issue via texts quicker than I was expecting.