"Chen was amazing and walked me through…"

Chen was amazing and walked me through the process, and made it easy!

"Chen B did a wonderful job addressing…"

Chen B did a wonderful job addressing my need quickly and efficiently. And with great kindness!

"Pro: Customer Service / Con: Multiple tech glitches"

We've been using Pinwheel for a year now. First, pros are an easy user interface for parents, and customer service reps who care and want to make things right. However, cons include tech glitches that require us to contact customer service far too often. Our main issues have been around texts. First issue is the phone not receiving random texts (after weeks of not figuring out how to resolve, Pinwheel gave us 3 free months which is a total plus). Second issue is that the phone has randomly stopped notifying the phone when texts are received - no icons on screen and no vibration/sound notification. Both issues have happened twice in a year. All 4 times, it took hours to go through Tier 1 and figure it that it wasn't our phone settings, etc., but needed to be escalated to the their tech team. The inability to get text notifications was never resolved. The first time it just randomly started working one day long after we reached out, but then it happened again and we are still not getting notifications. They have always been friendly and helpful, I wish every company had the customer service level of Pinwheel, but unfortunately their system glitches simply make it unusable at times.

"Very helpful and friendly"

Very helpful and friendly! We solved the issue quickly.

"The customer service was great"

The customer service was great, and my problem was solved!

"Easy, prompt support"

easy prompt tasks

"Chen B"

Chen B. Was very patient and worked diligently to figure out the problem!

"My problem was a simple mistake that I…"

My problem was a simple mistake that I kept making, and my rep Chen helped figure it out right away.

"Ems helped me to make sure my…"

Ems helped me to make sure my daughter's replacement phone was ordered and made sure I understood everything.

"The agent was very patient with me…"

The agent was very patient with me because it did get confusing if we were talking about an app account, pinwheel account, Child's phone, or parent's dashboard. My problem was fixed with his time and attention. Greatly appreciated!