"Ring central app constantly times out…"

Ring central app constantly times out with no warning. Teams integration is terrible. Never updates presence information to indicate I am in a call. Admin center is a disaster.

"Our phones are not ringing and we’re…"

Our phones are not ringing and we’re missing customer calls and no one has helped

"Trapping customers into contracts isn’t…"

Trapping customers into contracts isn’t a sustainable business model. I would never subject my franchisees to an environment that preys on people with unclear practices. Businesses built on short-term gains will never outlast those rooted in great service and trust. Perhaps it’s time to rethink your approach—consider new management strategies or reducing reliance on outsourced customer service. Long-term success demands clarity, integrity, and care for both customers and stakeholders.”

"Great!"

I have had no trouble installing or using this! No call drops

"I cannot get our business SMS approved"

I cannot get our business SMS approved. It has been an absolute nightmare for the past 8 months. I have spent hours on the phone with your team. I have screen shared my computer with them and written down, verbatim, what they recommend. Denied every time. It's absolutely maddening. I only want to send a few texts a month. It shouldn't be this hard. I am now looking to move our business to another VOIP. I was using texting with another provider last year.

"Outstanding"

Outstanding, knowledgeable customer service.

"I have been with Ring central for many…"

I have been with Ring central for many years. Tonight I tried to cut out some of the un used lines and was told "you have a contract that automatically renews so you can't cancel any lines at this time" Now I will be cancelling all my service with this corrupt company. Is this even legal?

"Well rounded complete software with excellent consistent results"

The platform rarely has outages, which makes my job to support it for the company much easier. Customer service is always very quick and resolves issues rapidly when they do arise. Its easy to navigate and the features keep changing and improving. Been very happy with the main platform.

"The ease of use"

The ease of use. This is a great product for the price and Customer Service is great!

"Fine-Print Cheaters"

Fine-Print Cheaters. They don't mention auto-renewal of 24 months. I had my service ported-over to another company because of Ring Central's dismal tech support and now they are asking for $1,619 in early termination fee. I asked if I could reduce the number of lines to 2 instead of 3 so I owe less money but they said No.
When their Filipino technical team can't resolve an issue, they give you a fake fix and promise just so you hang up. You wait 24 hours to see if the problem goes away but it does not.