"Only get support by phone the chatbot is thick"

Revising my view - if in the UK call the london ring central number and they can sort technical out. however the chat bot is useless and the cases never get answered. Also if provisioning a new phone you must plug it directly into the router to program, will not work through a switch.

"Worst Customer Service I have ever experienced"

We had RingCentral for 2 years for our phone system. The system itself works fine, with the exception that each time we needed to add a new extension, it would take weeks and we'd have to jump through hoops (including sending copies of our utility bills to prove our company address) just to pay them more money, which resulted in a poor onboarding experience for our new hires and delays to our business phone line coverage. That was frustrating but not frequent. The real problem was when it was time for our contract renewal and we wanted to reevaluate VOIP service providers. We reached out to our account manager at RingCentral with questions about features and pricing to include them in this process, but they never got back to us or showed any interest in retaining our business. Ultimately, we decided to switch to a system called DialPad. In order to port our phone numbers over from RingCentral to DialPad, we had to fill out a porting form with our RingCentral account information that RingCentral would then use to port our numbers over to DialPad. This is where things went horribly wrong. We spent more than 3 weeks, working on this every single day, to try to get our two phone numbers ported over by RingCentral. Each time we sent the form, they rejected it because they said the information on the form didn't match the information on our account. This happened like 6 times! And each time, we escalated to their "customer service team" to clarify what information we should be using on our request form...and each time, they rejected the same information they told us to use! Their customer service was horrible. My admin assistant spent probably more than a dozen hours on this, and I had to get involved multiple times to escalate. In the end, I had to threaten legal action to get them to push this through. Then they had the nerve to send us an invoice for thousands of dollars for our 'renewal' after we gave notice of cancellation more than a month prior and went through all this nonsense with them. Based on the horrible customer service experience, I would never work with them again. We also got a much better price from DialPad with more features, and their customer service has been a dream. We are based in Europe and worked with the UK RingCentral team - I'm not sure if the customer service is the same with the US division.

"BAD CUSTOMER SERVICE"

Good afternoon .
I left a review the other day because I had issue with my ringcentral since I enroll with ringcentral and they had asked me to enroll to the tcr campain ive done that and here we are about to start june and we are still having the same issues. I been trying to get in contact with nino since March and I have not heard from him . Miss Lisa send me a message as well but we are just going in circles . Is there any one in your company that cares about the clients or just guys are just a number based company and just care about the money that you guys collect from the users? Here we are starting june with no text messages I enrolled since October imagine that . -- Ringcentral team reach out to me just to inform me to keep waiting also I had informed Nino that 200 msg per user was not going to be enough since thats our main point of comminucation with clients now they told me that im stuck with 200 msg and I cannot cancel my subscription since they want me to pay for the whole year after I subscribe for a few months and I haven't receive the features that I was promised . STAY FROM THIS COMPANY

"Kept me on the phone for over 1.5 hours…"

Kept me on the phone for over 1.5 hours to cancel my service, as I was told by customer service I am on a month to month contract. They now say they have been renewing my contract for 2 year terms since 2015 !!!
I have been with them since 2010 and finally decided to pull the plug on them due to their lack of customer service and tech support. They finally offered to have their "real" tech team look at my issues after I changed service. Now they are threatening collections.

DO NOT recommend

"Stay away"

Title: Frustration Beyond Imagination: A Nightmare with RingCentral's Phone Tree

Review:

I recently had the misfortune of dealing with RingCentral, and I can confidently say it was one of the most infuriating experiences I've ever had. From their abysmal phone tree to their shockingly unhelpful and unknowledgeable staff, RingCentral proved to be a company that excels in frustration and incompetence.

Let's start with their phone tree, which is like navigating a labyrinth designed to test your patience. It takes a mind-numbing 30 minutes every single time just to reach a live agent. Who has that kind of time to waste? Clearly, RingCentral doesn't value their customers' time or sanity.

Once you finally reach a live agent, brace yourself for an interaction that will make you question the very existence of customer support. The staff at RingCentral, who I suspect are located overseas, have absolutely no clue about their own product or how to solve even the simplest of issues. It's as if they received minimal training and were thrown into the deep end without any life jackets.

Not only is their knowledge lacking, but their communication skills are also subpar. Their accents are so thick that it's often a struggle to understand what they're saying. It's a shame that RingCentral chose to outsource their customer service to a team that is clearly ill-equipped to handle the job.

But perhaps the most infuriating aspect of dealing with RingCentral is their convoluted phone system. It's as if they designed it to be as confusing as possible, with multiple menus, options, and prompts that lead you in circles. It's a never-ending maze of frustration, and by the time you finally reach a live agent, you're already seething with anger.

In conclusion, I would strongly advise anyone considering RingCentral to run in the opposite direction. Their phone tree alone is enough to drive a person to the brink of insanity, and their staff's lack of knowledge and communication skills only add insult to injury. Save yourself the headache and find a company that values your time and provides competent customer support. RingCentral is a nightmare you don't want to be a part of.

"Crooks"

They actually have a great tech stack for fax api needs but they are straight up crooks. They have a fully automated signup, portal management, online ticket system but when you want to close your account, they force you to call. So I spent 15 min on the phone to close my account and guess what, they continued to charge me. Causing me to spend an additional 45min with my bank to dispute it, joke!

"I recently had an unfortunate…"

I recently had an unfortunate experience with Ring Central that compelled me to share my honest feedback and recount the challenges I faced with their services. As a business owner, I relied on Ring Central to meet my communication needs, but unfortunately, their downgraded service, unauthorized charges, and poor messaging system caused significant setbacks, ultimately resulting in the loss of valuable customers.

One of the primary issues I encountered was the gradual decline in the quality and reliability of Ring Central's services. From dropped calls and frequent disruptions in call quality to intermittent issues with the system's overall functionality, my business suffered due to these service shortcomings. Despite reaching out to their customer support team on multiple occasions, the problems persisted, leaving me with a diminished level of trust and confidence in Ring Central's ability to provide a dependable communication solution.

To add insult to injury, I discovered unauthorized charges on my account, which was truly disheartening. As a vigilant customer who diligently reviewed my invoices, I was shocked to find charges that were neither authorized nor communicated to me beforehand. This breach of trust not only affected my financial well-being but also highlighted a significant flaw in Ring Central's billing practices. The lack of transparency regarding these charges further exacerbated my frustration and led me to question their commitment to ethical business practices.

Furthermore, the messaging system offered by Ring Central proved to be highly inadequate and inefficient. In today's fast-paced business environment, effective and timely communication with customers is paramount. Regrettably, Ring Central's messaging system fell short, causing missed or delayed messages that ultimately resulted in misunderstandings and, more importantly, the loss of valuable customers. This detrimental impact on my revenue and customer satisfaction was a direct result of the poor performance of Ring Central's messaging system.

Given the significant concerns mentioned above, I made the difficult decision to terminate my services with Ring Central. I firmly believe that as a customer, it is essential to hold service providers accountable for their shortcomings, as it not only affects individual businesses but also helps others make informed decisions.

In conclusion, my experience with Ring Central has been disappointing, characterized by a downgraded service, unauthorized charges, and a poor messaging system. I would caution other businesses to carefully consider these factors before choosing Ring Central as their communication solution. Transparency, reliability, and efficient customer service are crucial aspects that every service provider should prioritize, and unfortunately, Ring Central failed to deliver on these fronts.

"I'm Tired"

I've had the RingCentral line for about (3) years for my single-person LLC operation. I don't use it much but it offered texting, a vfax, and a deskphone support so even though that runs $50/month basically, I keep it even when I go a few months with no calls or texts.

This TCR SMS thing may finally break the relationship. I've been trying for 2 months to get registered and an approved "campaign". But it's a joke. They took my fees right away, that part works perfect. But here I am with a "Campaign" that finally met all the requirements sitting in "Pending" Status for (30) days and now yesterday I got cutoff for exceeding allowed messages in the middle of texting my client updates from the jobsite. I presume because my "Campaign" for conversational text is not approved yet.

Of course they have no customer service on weekends when I can deal with it. So now I will also roll into Monday with no service.

Literally I only text friends, family, coworkers, and business partners. I don't solicit. But I do have to say "STOP" to several spam messages I endure daily. So apparently its ok for me to get spammed, which used some of whatever allotment quantity of texts I was given, plus I get to pay for every incoming spam text now with the new policy, and pay to text back "STOP", but not ok for me to conduct general day-to-day communication with my installers, project managers, warehouse, etc.

I just "can't" with this garbage anymore. Since they are not available to help me on the weekends when I can be tethered to the computer or phone for who knows how long to get anyone on the line, I can use my time to figure out another service provider.

I'm only one person with one line, so I am sure they don't care. But if you are a one-person business, they have great sales department and are happy to chat you up anytime during business hours to sell more stuff, but you will not be important when this stuff happens.

5/26 update... The day after this review my TCR got approved. Then messages were still not going thru. After multiple help sessions trying to troubleshoot the failed sms, it turns out I now have to pay $8+ish dollars a month to have texting going forward. With whatever discount package I have it's reduced to $5-ish per month add on. So now I'm just disappointed that I have to eat about a 15% price increase after being offline for over a week. So it's fixed, I just had to throw more money at it apparently to get into compliance with the new rules.

"RINGCENTRAL IS FRAUD"

DO NOT USE THEM , THEY ARE BIG FRAUDS . I USED THIS COMPANY FOR 6 MONTHS AND I WAS CONTINOUSLY COMPLAINING AFTER 1 MONTH THAT MY ALL THE TOLL FREE NUMBERS ARE FACING ISSUES BUT THEY DID NOTHING TO FIX IT .
NOW AFTER SIX MONTH I ASKED THIS COMPANY TO CANCEL MY PLAN AND THEY ARE ASKING FOR A $1000 PENALTY WHICH WAS NEVER INFORMED TO ME AT THE TIME OF BUYINF THIS PLAN.
DO NOT USE THEM , USE PBX OR USE VONAGE OR ANY OTHER SERVICE .THEY ARE MUCH MUCH BETTER THAN THESE SCAMMERS .

ALEX DAWSON

"One of the worst customer sercice ever…"

One of the worst customer service ever seen . They didnt ended the trial version even after raising a case and following up on day 3. Pity for the CS team there and pity on these company management. One of the worst company to deal with.