"If your a small to mid size company…"

If your a small to mid size company then you need a different solution other then this company. We have been with them for 1 month and so far their team has not been able to get our texting to work. More importantly their system is dropping about 1 in 4 of our calls. 25% of the calls that come through from a potential customer gets auto dropped the moment we click accept. We are currently switching. Horrible experience.

Here is 1 of many reference numbers on our nightmare before xmas: 21190447

The latest and greatest issue is that when we ported our numbers in we fully explained to ringcentrals "professional" that we are a company, that this line would be receiving calls from customers. The lady we talked to said ok you need this direct line service....come to find out she set us up on a system that will not even show an incoming call when we are already on a call. So picture this. Your talking to somebody on your business line. A new customer call comes in from google....auto goes to VM. No beeb in your ear, no information on your screen or phone just auto goes to VM. For a business line. Makes sense right? Isn't that what every business owner would want? Bad advice upon bad service upon bad follow up upon bad customer service. This cost us big time. Save yourself a headache...we ended up going to our cell phone provider and they have a fast easy solution set up for us....where you can actually text and are aware when a customer is calling you.

EDIT 1/31: I was contacted by a manager by the name of Robin Gajudo. We did a full analysis and figured out that it was a internet issue. So as far as the dropped calls this was most likely on our side.

The team responsible for setting up our ability to text did completely drop the ball and we did in the end have to switch providers so we could text our clients. But have to give credit to Robin for going the extra mile to actually figure out what was happening and making it right.

"Expect to pay more for low quality service"

I had a significant and unexpected charge on my bill for the last 3 months. And for the last 2 months, I have emailed my account rep 4 times and still have no clue what is the extra charge.

From the start, this company has been very misleading and went back on their word during negotiations. Expect to pay more for low quality service.

"Best Service Provider"

Executives Response Time, follow up until the problem not fixed, providing unbeatenable phone system service provider.

"A million stars"

A million stars. Your team is awesome!

Each time I have had to reach out I get amazing service and quick responses. Can’t say the same for other companies.

Thank you!

"Their tech support was top notch and I…"

Their tech support was top notch and I got to talk to a real person.

"If the interface had tooltips, things would be perfect"

This is the first automated telecom system I've setup and going on 30 years of IT experience the interface is lacking any sort of useful help. If you get stuck on an option you might find a button pointing to a knowledge base but you'll pull your hair out as its not very helpful and if there are any images they are so low res that they are next to useless. The best help I got was to use Google's Bard - ask the question you're stuck on, it gets you a step by step guide - its not 100% perfect but it got me through and was superior to the badly laid out knowledge base.

The flow of the interface is all over the place too, you'll find yourself jumping from one tab to another. As you go through the options of setting things up you'll discover new features that you should have included in the previous user configs and there's no easy way of editing them all - you have to edit them individually over and over again.

The one thing that was spot 10/10 was the 0800 number to ring for Admin support, called them less than a dozen times so far and they have been super knowledgeable and resolved any queries really swiftly. (edit: this support line appears to be with BT and not Ring Central)

In short, an interface needs to be intuitive to use, and it needs to have support for newbies and pros alike. What you can do with the system is great, you can set it up to be fully automated or just really basic - you have full control.

"The system works well"

The system works well. We have had a massive influx of spam calls since.

"Responsiveness and ability to assist…"

Responsiveness and ability to assist with my issues and concerns.

"The app answers calls all by itself…"

The app answers calls all by itself without me clicking on the receiver. It should go to voice mail if I don't answer.

"Customer Service"

Was able to speak with someone right away and get the assistance I needed.