"You are missing some basic features…"

You are missing some basic features that all of your competitors have. I visual awareness of who in your company is currently on the phone. I can't tell if one of my colleagues is currently on the phone and with whom.

"Decent experience"

The app is smooth. Keeping auto-subscribe on by default is a major issue. There are too many steps involved in turning that off.

"I would rate zero starts if I could"

I would rate zero starts if I could! Impossible to get fully registers and I have numerous one on one calls and emails with customer service. I have had no service but oddly enough they remember to take their payment from me every month.

"support is toxic at best"

corporate support is toxic at best. No continuity or clarity

SMS 10dlc support is borderline criminal. No support available that is worth the time.

"Was not able to get to talk to anyone"

Was not able to get to talk to anyone. They would not answer their phones

"Very good technical support"

Very good technical support

"Tech Support Ann provided assistance on…"

Tech Support Ann provided assistance on various issues I have. She was able to provide excellent assistance on my concerns. Thank you.

"Complicated system that periodically…"

Complicated system that periodically fails to deliver and needs to be reset with hours being spent on the phone with customer service.

"1-1/2 years after fighting Ring Central…"

1-1/2 years after fighting Ring Central for overcharging ... Ring Central is again overcharging monthly charges! Tired of this! Do not want to fight for a year like last time to get a refund for overcharging! Am looking into using another company instead

"Decent option for your office phone…"

Decent option for your office phone lines, plenty of features, but needs upgrades, have some frustrating things like call drops, low quality voice calls, sometimes hard even to understand, random charges once in a while, caller ID blocking does not work etc