D-Robe
Customer
"5star service and quality "
Best coat I have brought warm and waterproof I have increased my walking time as the weather is not an issue anymore. My beanie has arrived this today so I can’t wait for my walk tomorrow.
Amazing customers service with continuity saving having to repeat yourself, in fact it’s been years since I have had such great customer service and quality. Thanks
Norie
"Ordered on November 29th"
Ordered on November 29th. Was informed 3-5 working days for delivery. I’ve been attempting to contact through email and fb messenger for tracking information. Silence. I finally located a way to track on the website after 5 working days. Order is still in fulfillment. I just would like some kind of reassurance this isn’t a scam.
Valerie Franklin
"Fantastic robe!"
I saw this robe online and thought how stylish and practical it looked. I took the plunge and ordered a navy one, size small. (I’m 5ft 4in and between 12/14). It arrived today and wow, I love it! The quality is superb and it fits a treat. I’ll be wearing the robe only as a warm, waterproof coat for dog walking etc. (If I’d been wearing as a changing robe, I would probably have needed to size up to a medium, to allow for movement). Pleased that I got a lovely free beanie with my order, which was a bonus!
Customer Service is very friendly and efficient. My order was in stock, arrived quickly and was packaged with care.
Overall, one very happy customer!
Rosario
"Excellent company with superb…"
Excellent company with superb merchandise if you’re looking for a stylish waterproof windproof robe coat or jacket this company out does it competitors I am not affiliated with this company, but I’ve bought BEAUFORT coats in different colors & CIRRUS jackets also delivery time is impeccable as long as Royal Mail pull their weight Customer Services. Is Excellent. As well
Jim Bolton
"People. Just good people."
What made it great? Customer service is what. It’s become such a rare thing that it makes you want to weep when it happens.
Over a matter that’s too dull to mention, I dealt with a person called Richmond.
Richmond was quick, efficient, lovely with manners…and sorted everything out. 10/10
CATHERINE LEWIS
"D-Robe Beaufort"
It was very easy to navigate the website and find the robe I wanted in the right size. My robe was delivered within 2 days of placing my order. I didn’t get my confirmation email but contacted the helpdesk who responded very quickly with reassurance.
I bought my rover for dog walking and it is perfect, warm with plenty of pocket so I don’t need to take a bag with me. I would 100% recommend
Nancy
"Love my purchase"
Love my purchase! The coat/robe is amazing and customer service has been so very helpful. I will be coming back in the future for additional items
Lucy
"I cannot recommend D-Robe enough"
I cannot recommend D-Robe enough! I ordered two sizes and they came the day after I ordered. The robes are a fantastic quality and so warm and waterproof, perfect for dog walking! I found the size guide they give perfect. The customer service when returning the one to go back was absolutely fantastic, they are a pleasure to deal with.
Rachael L
"Great product and excellent customer service"
First purchase for me and the experience was very positive. The product is excellent; the design and detail is really well thought out and the quality of materials is refreshingly good. Sizing is extremely generous and I'd advise sizing down from what you think you'll need - the first robe I ordered had to be returned for a smaller (childs') size - which fits great for my little 5'1" frame. Customer service could not have been better - and immediate response, free returns, a quick replacement and plenty of follow-up emails.
Can't wait to try out the new robe - I am almost looking forward to those wet winter dog walks now...almost!
Jane Perry
"Amazing robe and customer service"
The customer service that I received from D-robe was exemplary. I exchanged my robe to get the right fit with no problem. My emails about delivery dates were always answered promptly and I am thrilled with the style and quality of my purchase.
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