"Buyer Beware!!"

Buyer Beware!!! After buying a Haibike NDuro 10.0 in April The Motor stated to cut out after a couple of rides phoned up and was told due to covid-19 that they could not fix the bike for a while!! After spending 8K this is not the service i expect, so i had the bike delivered back to them to be told again that someone would look at this eventually as they were too busy selling more bikes!!!
Would not even provide me with a replacement as the goods a faulty or even a loan bike to use in the mean time. Phoned again today to be told that they still have not had chance to fix the problem and again the owner Martin stated he was too busy selling more bikes.

WARNING! Do not buy from this shop, there are better local retailers that care more for their customers..... The choice is yours.
I will be starting legal action.

"I ordered an Orbea F25 ebike"

I ordered an Orbea F25 ebike. On the website it specifically says that it's in stock in blue. It also offers next day delivery. A big plus I thought, so I placed my order. I rang them to ask if I could pick it up and was told that it's not in stock, only the black is in stock and it would take about 2 weeks to get the blue. I said but the website says the blue is in stock and you do next day delivery. He argued with me saying that he set up the website and he can tell me it says only the black is in stock. This went on for a bit, I even checked the website again, and it says blue is in stock. It's only when you scroll right down to the bottom of the website to F.A.Q, it says black is in stock, other colours may have to be ordered. Very misleading! The guy was quite rude and just kept repeating himself in a condescending way. Anyway I cancelled the order. If they'd apologised and agreed that the website was misleading, I would have kept the order but I hate feeling conned and bad customer service. Just because it's a bike sellers market, it doesn't give them the right to mistreat customers.

"Very Pleased with my Purchase"

Very Pleased with my Purchase. I purchased the Cube Touring Hybrid Pro 500 2020 Uni / Crossbar Bosch recently and unsurprisingly in these strange times was warned it would be a two week wait for the model i wanted. (I could have had other models immediately but i wanted the above model) Exactly two weeks later they phoned to say the bike was ready to pick up. I've ridden it about 45 miles in a variety of conditions and very pleased. Farnham where i live is nothing but hills to get out into the country and my manual bike was killing my knees. Now i can't wait to get out on it. Have not had to experience after sales service but so far really pleased. I guess if they don't give potential purchasers a lot of time at the moment it is because they are rushed of their feet. For me i definitely chose the right model.

"I received a Haibike Flyon Adventur 6.0…"

I received a Haibike Flyon Adventur 6.0 from this company.
On arrival the front wheel spindle would not detach due to the component being damaged. The damaged spindle could not be removed by myself, therefore I took the bike to a local shop to get a second opinion. They confirmed that the spindle was damaged.
I contacted E Bikeshop and they sent a replacement spindle after questioning my findings. I had to pay the local shop to remove the damaged spindle and insert the replacement item. E Bikeshop was informed that I had incurred costs due to no fault of my own, however they have not offered to refund the cost of replacing the item even though I have contacted them on more than one occasion about this matter.

A NEW BIKE COSTING MANY THOUSANDS SHOULD NOT ARRIVE IN THIS CONDITION AND THE SELLER SHOULD RECTIFY THE ISSUE AT THEIR COST, NOT MINE!

WARNING! Do not buy from this shop, there are better retailers that care more for their customers..... The choice is yours.
I will be starting legal action to recoup my expenditure.

"Haibike AMT FS 2014"

Useful advice on dealing with a problem with the electrics on my 2014 Haibike AMT FS. Dongle had stopped speedo from working. Managed to fix by cleaning contacts thoroughly and overhauled at the same time.
As an aside the bike has been “average”, but not excellent, over the 5 years I’ve owned it. Cycle parts have not stood up to off road use that well and occasionally the motor powers down under load. But it’s much more fun than my unpowered bike; which usually stays in the shed.
Full suspension e-bikes are horrendously expensive; you don’t even get mudguards on them; and a replacement speed dongle is £125 ouch!

"Really nice shop and sound advice"

Really nice shop and sound advice. Only had my Haibike trekking 4 for three days but knew it was an excellent choice after just 5 miles.
e-bikes are definitely the future for replacing the car for shorter journeys!

"Requested copy invoice of bike I bought…"

Requested copy invoice of bike I bought last June .
Copy emailed back to me within 10 minutes!
Great service .
Plus bike I bought last year bought at a really good price with a comprehensive warranty included

"Great service"

I've have had my Orbea gain D30 for 18 months now, and I wouldn't be without it.
I called E-Bikeshop, my cassette hub was making a noise, so Fred arranged for a replacement on the warranty (which came very quickly), and booked me in on a Saturday morning.
I had my bike serviced too, while I had breakfast and a look around town. A couple of hours later, he called me when it was done.
Thanks again Fred.

"Brilliant - Simply Outstanding..."

Bought my eBike from them a year ago and am impressed on two parts.

1. Price and range - obviously they needed to be competitive to get my custom in the first place. The shop was great, lots of stock and really good pricing. Martin knew his stuff and the whole experience was easy and at no time did I feel pressured.

2. Customer Service - 1 year later, and the Bosch drive unit on the bike failed. No quibbles, no delays - new motor is now fitted and bike running again just 6 days after I took the failed unit in. Exceptional service.

I see many negative reviews due to the “appointment only” way the business operates. But for me, this equated to a pretty unique experience and left me feeling as though I had their attention and I was looked after. So - don’t be put off.

The other negative reviews are about them only helping customers who bought the bike from them. I guess by keeping their customers as their main priority, then they can really concentrate on a speedy and efficient service.

Top marks!! Thanks guys.

I will be coming back when I choose my third e-bike...

"bought a Cube Touring Hybrid Pro 500…"

bought a Cube Touring Hybrid Pro 500 2020 in September, had to take it back after a couple of rides as the gears kept jumping from one cog to another, I had a 340 mile round trip.The problem was "a dry link" which was sorted. But the bike clearly had not been checked over before it left, although they claim to do this. I then purchased a Bosch power pack battery cover only for it not to allow the battery to clip in, so I made a phone call told them what bike I had and was told it was ok. but it wasn't I had to do a slight modification where I had to cut away part of the cover, I then found it made the battery such a tight fit that the plastic battery cover could not go back on. So another phone call to explain my woes only to be fobbed off that I'd ordered a cover for frame mounted and my battery is internal mounted so £39.98 down the drain.
Thankyou for your wonderful customer service e-bikeshop.