"E BIKESHOP REVIEW"

The first thing any body in business has to learn is that you just do not know how much your potential customer has to spend. I have been to e-bike shop and have been given the "if you haven't made an appointment then we cannot help you!"
I have spoken to other others who have taken the time to find where this company is and they all say they were turned away.
This is pure arrogance on the managements behalf.
DRAW YOUR OWN CONCLUSION.

"I don't understand the poor reviews"

I don't understand the poor reviews. I guess with so few poor reviews, vs. presumably 100s or even 1,000s of satisfied customers, the maths tells the full story.

I purchased two Orbea Gain bikes at the same time, and had them shipped to me in the Far East. I was a little nervous, as Orbea has no representation in my country, so if there were anything wrong, I'd be left high and dry. The store warned me that there would be a delay at the factory end, but their predicted date of delivery proved to be accurate.

Prior to buying the bikes, I called several times for information, and also emailed. My questions were always answered fully and quickly.

The bikes have arrived, well packed and exactly as ordered. I had a couple of further questions about assembly (the more complicated assembly had already been completed before delivery) and these too were answered quickly and fully.

I cannot imagine how a customer could be better served from so far away. A completely satisfying experience from start to finish and my nerves have been calmed. Thanks guys, great job! BTW: I've just made the maiden ride in the heat and humidity, and the bike performs exactly as I wanted and expected.

"Booked demo and travelled 1 hr and they…"

Booked demo and travelled 1 hr and they didn’t have sizes to try. Don’t waste your time, go elsewhere

"Refuse to help customers that didnt buy…"

Refuse to help customers that didnt buy from them originally. What sort of shop refuse business like that.

"I have met with them to try and find a…"

I have met with them to try and find a suitable bike and it took a while of assessing them before I finally got what they are about.
First of all they are playing on your emotions meeting with you privately to peddle a bike on you. Not that you yourself would be able to peddle this brand new bike before you buy, because that would make it used and this is why none of the bikes in the showroom has any pedals attached.
So the nature of the thing is not in your best interest or to find you the most suitable bike, but rather to make you stuck in the same room as their salesman who is busy cutting gold with his penknife and has a don't waste my time just looking kind of attitude, you better buy a bike and later is not the right answer.
Long story short they are gold-diggers and everything they do, they do to serve their own interests. there is nothing exclusive about this shop and their sales except that they want the exclusive right to rip you off, so if you want to have a look at what they got be prepared to be locked in a sales room for an hour with a door salesman style rep.
When E-bikes becomes mainstream and the margins become normal on these bikes they will move on to something else with a +50% profit margin. Until then if you want an E-bike try an on-line shop especially around the bargain holidays where you can get 30-50% off a bike which puts them at around their real value.

"e-Bike Shop - customer experience"

I feel that this company and its owner behaved poorly, unreasonably and not professionally..... in fairness through no fault of theirs a delivery time was pushed back and for me was put back too far for me to hold my interest in the e bike I had my heart on..and for that reason I decided to cancel only to find it difficult and guilt ridden... instead of a full refund which I was entitled to I paid £199 release deposit fee.... for me it saved the hassle of the small claims court or solicitors but really ebike should have just given me a full refund as per their off site contract.... its ridiculous and has tainted my experience to the point that I give them just one star.... having never had such a bad and unreasonable outcome I feel people should be warned...im sure if you live locally to the shop you'll be fine but I'm pretty miffed by the whole experience and I cant honestly recommend these people as their work / customer ethics are simple not right and I feel they are looking to rip people off if and where they can ...... I hope this is the only 1 star they get and 99% of people have a joyful experience with them and that I'm the 1% .... better luck the rest of you but I cant recommend them based on my experience!