The Chocolate Smiths

Food, Beverages & Tobacco
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797 reviews
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Customer Reviews about

The Chocolate Smiths

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Jo Scofield

5.00/5.00

"Dangerously wonderful"

Ordered Caramel Mallow and Lemon Meringue Pie eggs. Glorious!
Husband ate all 4 mallow eggs in a day so the seal of approval.

28/03/2024

Ayla

1.00/5.00

"I really wanted to support small…"

I really wanted to support small businesses this year but ones like this make it almost impossible to do so. I placed an order after seeing them on Tik Tok all the time. 1 chocolate bar and with delivery as well it came up to over £10. I placed this order on the 6th March. I know it says on their website it’s a 10 day workaround however I do think that for one bar of chocolate that that time frame is very long. It’s the 22nd March and I’ve still not received it. It was due to arrive today but still sat here waiting.. I wouldn’t buy again for this reason alone

22/03/2024

Matilda

5.00/5.00

"The best chocolate and the BEST…"

The best chocolate and the BEST customer service.

Krystyna went to great efforts to help me with my latest purchase and it was very much appreciated - THANK YOU ❤️

Their Bahama bars are divine!

22/03/2024

Megan Goodwill

5.00/5.00

"Delicious mix of flavours and decently…"

Delicious mix of flavours and decently priced for a small business.

08/03/2024

Anita R

3.00/5.00

"Inventive fillings but too sweet"

The fillings I usually love (coffee and stroopwafel, pecan pie, speculoos and caramel...) BUT they have started using caramelised white chocolate for pretty much every bar they do and it's just too sweet. Please do some bars in dark or at least dark-milk!!

06/03/2024

Paul Bailey

5.00/5.00

"Excellent "

Excellent products, excellent service!!!

01/03/2024

Caoimhe O'Brien

5.00/5.00

"My only issue is I'm addicted to the chocolate 🤣"

My only issue is I'm addicted to their chocolate 😍😭, it is so delicious and any time I've had to contact there customer service team not because of an issue on their end but because I live in Ireland and customs can be a pain. They have been a great help, they even helped me make sure that a Christmas present that I ordered with them would be with me on time. Amazing team who make addictive chocolate, so much better than you can buy in the shop.

01/03/2024

Miss Bedford

5.00/5.00

"Amazing chocolate as always"

Amazing chocolate as always!
Did forget if ordered it and had a lovely surprise when it arrived

01/03/2024

Matthew Ratcliffe

5.00/5.00

"Amazing "

Wow just wow I ordered the £20 mystery box and it was amazing I've never had chocolate like this the best chocolate I've had it even beats the expensive hotel chocolate range there attention to detail is outstanding even the design 👌

The only downside is the delivery time but I could expect this place to be super busy so it's fine worth waiting for

26/02/2024

Whatdarrinwheeliethinks

1.00/5.00

"Mystery Box Appalling value… Buyer Beware !!"

Having placed numerous orders we had built up over 900 reward points with the Chocolate Smiths so we decided to redeem these and purchase a £40 mystery box subscription. First of all their system would only let us redeem 700 points maximum so a discount of £7 not the £9 we had earned by being a loyal frequent customer. Then we were informed that reward point discounts could not be used toward payment of a subscription leaving us to purchase the more expensive single purchase option (funny how that reduced our reward further in their favour). Then came the usual long wait to receive the items from them…. Once our order finally arrived, weeks later, we then discovered just how little value for money our £40 mystery box contained. The box is marketed as “at least £40 worth of chocolate plus a freebie” we received the following - 5 x 100g bars, going by an average full bar price of £6.50 our £40 mystery box order contained just £32.50 worth of chocolate and certainly no freebie! (see photo if reading this review on the Chocolate Smiths website, assuming they haven’t curated out the bad reviews again) Needless to say we definitely won’t be subscribing any longer and we caution anyone thinking of purchasing a mystery box not to do so…..

26/02/2024
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