The Chocolate Smiths

Food, Beverages & Tobacco
badge Company profile claimed
797 reviews
Overall Rating
Customer Reviews about

The Chocolate Smiths

Write a review about www.thechocolatesmiths.com
Show Reviews

Quixoti

5.00/5.00

"My chocolate came today"

My chocolate came today. It’s bigger than I thought and so delicious! You can really taste each flavour thats in the bars. Yes, it’s a shame about the wait time but there’s only so much a small business can do and they are being completely transparent and honest with how they plan to cope with demand. It’s worth the wait and highly recommend.

15/07/2024

Samantha

5.00/5.00

"Delicious!"

We love the chocolate from The Chocolate Smiths so much, we now have a monthly subscription for the mystery box! We’ve just tried the Tea Cakes bar and oh. my. goodness. Absolutely delicious!!

14/07/2024

Erin C

5.00/5.00

"Delicious chocolate!"

Delicious chocolate! I got the mystery box and enjoyed every bar. I needed the chocolate ready for when I was passing the area and they made sure everything was prepared on time. Highly recommend their products and service!

09/07/2024

Scott

1.00/5.00

"This idea is lovely and I'm a big fan…"

This idea is lovely and I'm a big fan of supporting local/small businesses etc but it's far overpriced for what it is.

They claim the chocolate is high quality and swiss, which isn't wrong but it's misleading. It's the cheapest and lowest quality of all Swiss chocolates. It's average at best, the flavour combos are interesting and varied but they try to mask the low quality chocolate by adding so much sugar to everything, I suppose it's also a cost cutting measure to some degree as chocolate is obviously far more expensive than sugar.


Edit: we've already had a conversation via social media Steffi. Both you and I. My opinion isn't going to change I'm afraid. I think it's overhyped and a cheap quality product, I love the local business aspect as I said but I've already given you a list of the products etc too along with my order number a few weeks ago and you stopped replying. Tbh I think I'm going to reduce my rating here simply because of the fact that you stopped replying elsewhere then attempted to make out this was the first time we've interacted..I'm not impressed.

08/07/2024

Megan Ward

2.00/5.00

"Great idea but needs a lot more improvement "

The idea and concept of the chocolate bars is fantastic, that's one thing I cannot fault.
As well as the fantastic designs of the packaging which makes me feel I'm in a Roald Dahl book!
However, the biggest disappointment for me was the flavours and partly the quality.
I feel like the chocolate could have been tempered more?
Because when chocolate has been tempered perfectly, it'll have a nice snapping sound after it has properly set and unfortunately I didn't find that this chocolate had that lovely snap.

Some of the chocolate bars have such a variety of flavour, but what I found was lacking was the intensity of that flavour.
I purchased the black forest gateaux, expecting it to taste like a black forest gateaux or similar, but was disappointed to find that there was hardly any cherry in the chocolate bar or if you snapped it in half, then only one side would have cherry and not the other.
I believe that there's a lot more room for improvement and experimentation on the chocolate bars, to get them to taste like their actual names and please don't be afraid with flavours! Give us more!!

The only other negative I have would be the time and communication from the company, I know they're trying to improve their turn around and delivery which is fantastic.
But it did make me chuckle as I had enquired about my order on the 1st after ordering it on the 14th, received an email on the 2nd about delivery from Royal mail, then a response from the company on the 4th about my order being in the post xD

05/07/2024

CEL

5.00/5.00

"Well worth the wait as always!"

Well worth the wait as always!!
Golden caramel bars, absolutely delicious. My first look and taste of the bars in the new moulds and they are SO much better, more filling, more chocolate and they look fab too.
Highly recommend

04/07/2024

John Meechan

5.00/5.00

"Was recommended by a work colleague so…"

Was recommended by a work colleague so I ordered the £20 mystery box received 4 large bars including 2 which were white chocolate my favourite

04/07/2024

Mz. H

1.00/5.00

"Terrible experience"

Terrible experience. After nearly 3 weeks and all messages ignored I still hadn’t received my order. Had a partial refund through PayPal. Would have been nice to receive a full refund.
UPDATE: Two days after my partial refund the order has been dispatched. I’d message the seller but all messages get ignored.

13/06/2024

Louise

5.00/5.00

"Wow! Just so Yummy"

Wow! The maple pancake and Golden caramel bars are just delicious. Just melting in the mouth. They just taste amazing. I won’t be sharing the bar with anyone.
Love the bar designs and the wraps are well designed as well.

11/06/2024

S Evans

5.00/5.00

"Perfect gift"

Ordered for a relative's birthday gift, and they loved it!

10/06/2024
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved