The Chocolate Smiths

Food, Beverages & Tobacco
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797 reviews
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Customer Reviews about

The Chocolate Smiths

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Mr Rehlon

5.00/5.00

"Good opportunity to help a business…"

Good opportunity to help a business grow by joining one if their funding projects.

01/12/2024

Lizz

4.00/5.00

"Great products, great company"

I became aware of this company via Joe Wicks.
I like to support small businesses as much as possible so I ordered their chocolate.
It's delicious. Such wonderful and different flavours.

Their chocolate is more expensive than mass produced shop bought chocolate but this is truly handmade chocolate with flavours you can't get anywhere else.

I signed up for their subscription box which was a real treat.

I had to contact customer service once when a mini bar was missing from my subscription and they replied straight away and replaced it with a full size bar. Excellent customer service.

The only reason I gave 4 stars is because white chocolate features heavily in their subscription box and I'm not a fan of white chocolate.

I'd recommend this company to anyone.

23/11/2024

Lisa

3.00/5.00

"Ok chocolate. Would order again if I could have faster dispatch, but wouldn't pre-order anymore and wait for 8 weeks"

Pulled in by the social media hype, I did a pre-order on 1 October (because it looked like the only way I could actually purchase some) and the chocolate arrived this week. You can see from the packaging that a lot of love and care goes into it and I'm happy to be able to support a small business. I did another pre-order in July as well for a smaller amount of bars.

The chocolate is nice, and the bars I've tried so far, I've enjoyed (Golden Caramel, Baklava and Pistachio. Didn't love the Cherry one which is not on the website anymore). I did a bigger order now because I wanted to take some home for my family.

I was quite disappointed to see that 2 of the bars have a 'best before' date of 11 December, which is less than a month away. They're the 2 Halloween edition chocolate bars. On the website it says the chocolate should have a minimum shelf life of 3 months...

I get that I've pre-ordered and some of the bars will have been made a while ago, but sending me chocolate bars with a delivery date about two weeks after delivery is not what I expected.

Would I do this again, wait 8 weeks for chocolate? Probably not.

22/11/2024

Petra Loosova

3.00/5.00

"Taste is great but ordering is hell"

Taste is beyond amazing, but the whole experience to order is so stressful. I even set an alarm 5 minute before restock and by the time I put the items in the basket, by the time I wanted to checkout, it was out of stock!! I felt so upset I messaged to the company on instagram how I feel and they ignored me. I wished for some words of support at least. These chocolates are great, but not that amazing to cause one self a stress with this whole ordering process. I believe they don’t care as they have enough business from the lucky ones who manage to order and don’t care about unsatisfied customers who barely get a chance to order.

21/11/2024

mm marcou

2.00/5.00

"Made out to be like winning the lottery…"

Made out to be like winning the lottery when you actually manage to order from them. When you do get it, massive disappointment. The choc fudge bar was not much better than a rolo confectionery choolate. Gooey , sugary and without satisfaction. 13 pounds delivered for that. Just buy a box of lindt balls and pocket the 8 quid. This is hype sugar bars

17/11/2024

Amy

5.00/5.00

"Almost too good to share"

This chocolate is so unbelievably good that Id be tempted not to review so that there isnt further risk of it selling out in seconds. Just gorgeous, try it.

09/11/2024

Jens Gren

5.00/5.00

"you know it hurts to give them 5 stars"

you know it hurts to give them 5 stars. because this just makes it even harder for me to buy.

in earnest, I've tried a few of their chocolates, and wow, the creativity and quality of the produce.

if you indeed can appreciate artisan chocolate, which is funny and quirky and always innovating - this is for you.

well done to the team. i hope you will make more.

05/11/2024

Anna

2.00/5.00

"Disappointing taste and overhyped :("

I ordered three bars (Pistachio Cannoli, Gourmet Hazelnut and Baklava) on pre-order which arrived in the time expected. Considering the hype on social media I was expecting delicious chocolate but unfortunately, I was disappointed.
All the bars were overpowering, too sweet and had a chemical taste and the chocolate itself was nothing special. It felt like there was far too much going on in the baklava bar and the hazelnut bar filling tasted odd and very chemically.
The bars were slightly better straight from the fridge but unfortunately they were inedible at room temp. I struggled to finish them as I refused to throw them away at the price I paid.
I am really sad to write this review as I love supporting small businesses but I wish I had read reviews like this before and wasn't blinded by the marketing and social media presence.

04/11/2024

Sarah Hanlon

5.00/5.00

"Just unbelievable that’s all I can Dan"

Just unbelievable that’s all I can say

01/11/2024

Mon-Eekie

5.00/5.00

"Worth the wait"

I preordered two chocolate bars and I’ll be honest, there were points where I wondered if I was mad spending that much and waiting 6 weeks! BUT let me tell you, it was worth every second!!

We had salted caramel brownie and coffee/stroopwaffle; both fillings were rich and delicious, the chocolate is lovely and as Geordie girl I absolutely love the scenes on the bar.

Always amazing to see a small local business smashing it 🌟

30/10/2024
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