"don’t bother booking slot, doesn’t matter "

I am using the first (and last time) this service.
My machine has broke down so I had to use alternate solutions for the time being but I am absolutely disappointed based on the service.

You can book time sloth for collection and delivery, however it doesn’t mean anything.
Today supposed to deliver back my goods between 1-3pm and as of 5pm still nowhere. Saying busier than usual so delayed. Thinking I have whole day to sit home. Why can I book a slot if it’s being ignored? I had to stay home from work and wait for you to come, with this loosing a day worth of Wages!!! Who is gonna pay for my work today that I missed!???????
Absolutely ridiculous, never ever again. If you value your time, do not waste your money and time on them. Unacceptable.


Edit: arrived at 6:30 PM!!!!!!!

"Unprofessional - fell below the standard expected"

If there was a possibility to give zero stars, then Hamlet Laundry would receive this rating. I used them twice in April and March 2024; the first time, they brought my 3 shirts back with stains which I could only guess was caused by a dirty iron. The second time, they destroyed the buttons on my pure cashmere jumper. The service was terrible and to top it off, I found their customer service to be unprofessional and unresponsive - totally disappointing. The one positive thing to come out of this is that after I used them, I found another firm who are the complete opposite of Hamlet.

"I recently used Hamlet Laundry's dry…"

I recently used Hamlet Laundry's dry cleaning service for the first time, and I am thoroughly impressed with the results. The service was perfect, and my office suits came back looking immaculate. Based on this positive experience, I am now confident that I will always use Hamlet Laundry for my office suit dry cleaning needs. Highly recommended!

"Laundry for busy peoples."

I recently used Hamlet Laundry Company for the first time, and I was thoroughly impressed with their service. From start to finish, the process was seamless and professional.Booking a pick-up was straightforward through their user-friendly website. They offered flexible scheduling options, which made it convenient to fit into my busy week. The pick-up was prompt, and the staff were courteous and efficient. Overall, Hamlet Laundry Company provided a top-notch service that I would highly recommend to anyone in need of reliable and high-quality laundry care. They have certainly earned my trust and repeat business.

"Be warned"

Be warned, major shrinkage.

I recently tried Hamlet Laundry for the first time based on some positive reviews. The service was prompt with the pickup and delivery, and my clothes were returned clean, well-folded, and smelling fresh. However, I faced significant issues when I noticed that my white socks still had brown stains and, more critically, my expensive boxers and shorts had shrunk considerably. This not only caused discomfort but also resulted in a substantial financial loss, as I now need to replace these essential items.

Upon reaching out to their customer service, I received a prompt and courteous response. They acknowledged the issues and offered a 15% discount on my next order or a 20% weekend discount code. While I appreciate their quick acknowledgment and efforts to resolve the situation, the discounts offered do not compensate for the hundreds of pounds I am out due to the damage to my clothes. A truly caring response would involve meeting me halfway in covering these financial losses.

While Hamlet Laundry demonstrates good customer service responsiveness, potential customers should be cautious of possible significant financial losses. I hope the company will implement further improvements to their service quality to prevent such incidents in the future and consider more fair compensation methods when errors occur.

""Hamlet Laundry Company offers a…"

"Hamlet Laundry Company offers a commendable service, marked by kindness, loyalty, and excellent time management. Their friendly budget makes them a standout choice for customers seeking quality laundry assistance without breaking the bank. From start to finish, their team exemplifies professionalism and dedication, making them a top contender in the industry."
Im satisfied 👌❤️

"Thanks for doing this kindness and well service "

I'm fully satisfied with their services .they're very kind and polite and the service was well & top-notch. they collect and deliver order in time most of the time, although sometimes it's been delay just because of traffic but they try to fulfill their order in time as much as possible. and I took their dry wash and separate wash and iron service last week, it was like that I want.

"Lovely service "

For laundry service in the UK Hamlet laundry company gives a best service with reasonable price range. I took their wedding dress dry wash service and they did it professionally and I'm very happy to get my special dress back clean & fresh .

Love from Himarika

"Trusted and top-notch service of laundry in the UK "

I'm happy for Their service and prices. Significantly their behavior is so polite and soft. they try to find out customers needs and try to fulfill that. I took their separate wash service and every time I get a service as I want. I'll recommend Hamlet Laundry company as a trusted,good service and budget friendly Laundry service.

"I'm satisfied 😊"

Hamlet Laundry Company has completely transformed my laundry routine. With their 24-hour service, user-friendly app, and exceptional quality, they've made laundry a breeze. From clothes to bedding, everything comes back fresh and clean. Sometimes they can not reached in time about 10 min to 15 min delay just because of traffic. However, Their customer support is top-notch too. I highly recommend them!



Best,

Jasmin akther jui.