"Not really a meet and greet service"

The driver was courteous and on time. However, I had paid for a meet and greet but the driver did not come into the terminal and instead I had to call him three times to receive instructions so that I could find him in the car park.

"Not respecting their own contract terms"

I spoke with the driver on the phone (only 8 minutes after the pick-up time), and told him that I was going to be late as my suitcase was lost by the airline. According to their contract, the driver should have waited, and they should have charged the waiting time at £20/hour pro rata. Instead, the driver just left the airport after 1 hour, and they charged me the full fare.

"Very polite and efficient driver"

Very polite and efficient driver

"Efficient job"

The driver was on time and everything worked well

"As always a great service"

As always a great service. Will be using again and have no hesitation in recommending this company.

"Was very apprehensive after reading…"

Was very apprehensive after reading mixed reviews, was beyond pleasantly surprised. Our flight was delayed by more than 4hrs, including 1hr idling in plane waiting to disembark. Our driver, Mohammed (?sp) kept in contact with us. The flight was listed as landed though we were still stuck in place. Mohammed was brilliant, assured us that he'll be there when we came out.
He was! Helped push our luggages as husband had leg injury while I could tend to kids.
My daughter then forgot her mobile🤦, Mohammed found it and has mailed it back. No cost, just kindness. Amazing. Will definitely use again and highly recommend.

"Driver contact and meeting point good"

Driver contact and meeting point good.
Lovely car , clean .
Pleasant journey home.

"It was a pleasant experience"

It was a pleasant experience

"Smooth"

Smooth, efficient, timely, extremely helpful & friendly.

"Scam! Extra charges after the journey."

OTS are a complete scam. They claimed we were late when being collected for our train. But we were on time. Customer service were impossible to deal with. Fined us extra money even though we were not late.