"Excellent service"

Time keeping and drivers excellent

"Great experience"

Great experience, driver on time, easy to follow instructions, I will use it again

"Excellent Services"

Excellent and reliable services. I highly recommend this company. The booking system is easy and fast. I used the services many times and everyone I dealt with was friendly and professional.

"Great service"

Always on time, clean comfortable cars great service competitive rates

"I was given a late payment charge which…"

I was given a late payment charge which I am not happy about - cost me £90 for my trip from Heathrow to Sutton - I am not a frequent flyer - (the flight landed half an hour early at 7.00 but we didn't get off for about 10-15 minutes). I went to the carpark - Arrivals 1 where I was directed - I got there around 8.40 after being stuck in baggage collection for ages - the driver could not find me for 20 minutes because he was right at the back of the carpark - no-one told me to find him there. I had to walk around the carpark with my arm raised up. After starting my journey at 9pm UK time the previous evening, having slept only 1-2 hours to be walking around the airport carpark at 8.40am with my hand in the air was not funny – this was then followed this up with 2 calls from your admin department around 9.00am (just 2 minutes after finding the cab) happily telling me I had incurred a late charge. This is one of the worst taxi experiences ever. I will never book with you again.

This company knows better than me - because this is their business - that 1 hour is not enough time for someone with 3 luggages to get to the carpark. They are using peoples lack of knowledge to make money. The driver told me he was booked from 7am and my flight was scheduled to land at 7.30am - I think this was bad managment on their part which cost the driver £20 - (£5 per half an hour) but I paid for it.

"Courteius staff and on time"

Courteius staff and on tim

"Reliable taxi service"

I have been using Onward Travel Solutions in London. Really good service and reliable drivers. I like them as it is easy to communicate with them, I often order taxi to pick up my parents who do not speak perfect English, when I am in contact with them they almost always send me a text that they met my parents and are on the way. I really appreciate this. Never had any issues.

"Very good, professional service (return from home to the airpot)"

We made a return journey from Cambridge to Gatwick airport. Drivers were on-time. Car size absolutely fine. No hidden charge. In our return from the airport, the driver contacted me through WhatsApp and we found him outside terminal, without any problem. Overall a very good experience. BTW we booked with this company before.

"5 stars"

As always, polite, on time and friendly staff.
Procedure flawless and easy on site.

"On time"

On time, efficient