"you sent a broken techtron that doesn’t…"

you sent a broken techtron that doesn’t even turn on

"Fast great service"

Fast great service

"scooter"

Great scooter just heavy to lift and pack away after use

"Very disappointed"

Bought two Techtron Pro 3500 on June 25th 2023. One for my son and the other for my daughter. After a few weeks one of the scooter stopped working and started beeping continuously. I contacted Techtron and sent all the associated proof of purchase and video evidence of the issue. They refuse to repair or replace , stating that I did not register the scooter on their website within 30 days to make use of the warranty. My son is now left devastated.

"Very fast and good but battery life…"

Very fast and good but battery life could be longer

"Scooter got lost and been 2 weeks and…"

Scooter got lost and been 2 weeks and no new scooter they emailed me today they sent me new one out

"It broke and I have had no email back"

It broke and I have had no email back

"Brilliant"

Brilliant! Happy with purchase.

"I will review my post once the item is…"

I will review my post once the item is replaced. Arrived well packaged however only 3 out of the 4 acrews fitted to secure the handbar. I immeasurable rang to notify that I was rejecting the item, and was told to resubmit all the details in writing and attach video and pictures which I did. 3 days later I received an email saying

"we are sorry to infrom you that it will take another week to give you a proper update regarding your issue.

but next week we will call you and give you an update regarding your issue."

I replied

Sorry why does it take a week?

I don't want to raise this as a dispute with my credit card company utilising section 75, as I intended to buy not one but two. The first one ordered was to check it matched my requirements and had it not been faulty I would have ordered a second one.

I did not get a response so I sent a WhatsApp message

Nigel, I've received a very vague email saying there is not going to be an update on the item until next week, I've replied to say it's not acceptable and was due to order a second one. Can you please advise exactly what prevents this issue being addressed.

I purposely chose not to shop via Amazon as I always try to support smaller sized companies.

He replied "i Do understand but , there is some issue in our wharehosue and that is why the dealy."
I assume dealy is a delay.

So far no further updates.

Not the best of experiences so far but like I said I will amend should the service improve.

"I was very happy with service I…"

I was very happy with service I received, the very quick delivery.