"I’ve been trying to contact Tronixcity…"

I’ve been trying to contact Tronixcity cause last time I used them they was brilliant but on internet trying to call them every number don’t work, what is going on , are they bankrupt and gone completely or have they changed there name etc cause I cannot get in contact to them at all anywhere

"Avoid at all cost"

Paid for services. Sent them a switch and an iPad for repairs. Neither have been seen again. Total con.

"Unreliable business"

Unreliable business, the owner will take your gadgets and replace parts with cheap aftermarket products. Avoid this company as the owner is extremely rude.

"Critical that customers do this"

As well as Citizens Advice, you will also have to write an objection email to the Companies House striking off the company.

Please all, do this who are currently owed their devices and money back.

Email enquiries @ companieshouse.gov.uk with their company number 10872061

"Very disappointed with the service"

Very disappointed with the service. I sent an e-scooter off to be diagnosed and got a phone call saying it would be another £79 on top of the initial £75 for the diagnosis, all in all it has cost me £154. On my account on line it says it is repaired and ready for dispatch that was back in May. I still have not got my scooter back. I have contacted my credit card company to try and recuperate my money. I guess the next step is to involve the police to get the scooter back.

"Sent a hoverboard for repair to…"

Sent a hoverboard for repair to Whitchurch branch December 2020 and not had any communication from them. I’ve rung them, emailed, sent messages etc. They still have the hoverboard and money I paid upfront to do repair. I have a very disappointed son still waiting to get it back.

"Thieving money grabbers"

Thieving money grabbers, what else can I say? And the replies from this company have done nothing to improve this review. They'll either steal your product, or demand cash up front and then refuse to actually repair the product and then refuse refunds. Do not, I repeat, do NOT use this service.

"Please avoid"

I took my mobile in for a screen repair at the Whitchurch store at the very start of May. That kept hold of the phone and said they would get back to me with a price. About a week later they rang and said it will be £300 to repair (which they needed upfront) and would take a week to do. The phone had pictures of my kids births etc on which I stupidly forgot to back up and didn't want to lose, so I paid the money for the repair rather than getting a new phone. We have had no communication since.

For the last 2 months we have been calling the branch daily and have also tried the park street and London branches, none of which we have ever had an answer from. Worryingly the shutters also appear to be down everytime we try to go to the shop (whether its a weekday or not). We have emailed them with no response and have also messaged them on Twitter with no response. However, can see that they are happy to tweet and share crypto currency posts.

Its infuriating, but its looking like we won't see the phone or money again

"PLEASE RESPOND AND CHECK YOUR EMAIL"

I left the review titled 'avoid this business more trouble than its worth' about a month or so ago. as they seem to only reply to reviews this is my only way of contacting them so im pasting my email here in hopes of a response.

I sent my switch to you for repair last year. It was not collected and returned to sender however it was not returned to my address for some reason I am yet to find out. After talking extensively with yodel they have informed me that as it was a return and I am not the intended recipient I cannot make a claim to get it back or receive compensation. I understand this its not due to anything tronixcity can control, but yodel have informed me that as you are the parcels intended recipient it’s unfortunately on you to make the claim. They should of sent you an email with a form to fill out (this will of been about a month ago now to the gsmrepaircontrol email you provided to yodel). I know this is an inconvenience to you but as it was negligence to my order from your side that has lead to this situation I feel this is the least you can do to help me out in getting my switch back or even just to get compensation. I dont hear back after a week then I will be carrying on with my trading standards report case against tronixcity, which I had cancelled after receiving our refund for my order.

Thank you, Jessie Moore

"Do not send anything to this company or…"

Do not send anything to this company or pay them any money. They took £70 from me then returned my GoPro without fixing it. This was over six months ago. They promised me a refund which still hasn't come. They do not reply to calls, letters, emails or messages. The only contact I have ever had from them is a rude message in response to a negative review.

UPDATE: I have been advised by Citizens Advice that the next step is to file a complaint with the small claims court. Seems like everyone who has left a review here is in the same position as me so you may want to consider doing the same. These people are thieves as far as I can see and the only sign of life from them is rude/abusive responses to negative reviews.