"Very poor "

Very poor
Not the first time having issues with this company
Ordered stock early Jan 2025, still not arrived, but plenty of e mails asking me to pay a late invoice!!!!!!
Called on 4 occasions, told I will get a call back, e mail response with update…….. still waiting
Spent £6k with them last year. Switching suppliers for 2025

"Quick delivery"

Quick delivery

"Missing Items in Order and no follow up…"

Missing Items in Order and no follow up despite numerous calls and contact with team

"Delivery was more than 7 days late"

Delivery was more than 7 days late. When questioned on where my order was, I was promised it would be delivered earlier than the due date however it was not. I once again had to call in to find out where my order was. It was then re-picked and eventually delivered

"So needed for our business"

Great service.nice friendly helpful staff and delivery driver order just what was required

"Online Order didn't arrive had to chase…"

Online Order didn't arrive had to chase it up, when chased it arrived with lines missing, and no note to inform us of that. Once rang I was told the lines were on back order despite being in stock when ordered online and that we hadn't been charged, but we had as it had been paid via paypal. I now have to rely on the stock we've been charged for turning up sometime in January. Terrible service will not be using again.

"Not impressed."

My order was not processed because the item wasn't in stock, but the website shows it was in stock. No one bothered to tell me, I had to chase them. Have emailed repeatedly and now not getting answered as soon as I ask for a refund, it's been nearly 3 weeks and this has not been resolved.

"2 weeks later still waiting on order"

2 weeks later still waiting on order! live chat no help, customer service promise to call back with update still waiting on that deliveries promised for next day never arrive.

"Unexplained delays and damaged goods"

I placed my order on 2/10/24 and the order did not arrive until 10/10/24 . We are in Tynechem's local area so this is a long time to wait. There was no contact to explain the delay. When the order arrived part of it was damaged and part of it was missing. The damaged items were replaced ,which is appreciated and the missing items arrived in another couple of days but it should not take this long to receive our order. By the 17/10/24 I have already received the statement for this order requesting payment by 1/11/24. I find this to be a bit cheeky since we did not receive all of the items until 14/10/24, yet the date on the statement is 2/10/24 . I will pay the amount due by 1/11/24 but this experience puts me off using Tynechem.

"Placed order on 2nd October now the…"

Placed order on 2nd October now the 16th and havennt heard anything from company. Sent two emails with no reply . Website offers delivery next day if placed before 2pm . 14 days and we are still waiting