"PrePass accounting sucks"

I paid my PrePass account monthly with a company check. First they send you a invoices 2 week before its due. So it's very important to send your payment ASAP otherwise yhey hit you with a $10 late fee. Next is they said I missed a payment. I looked online at my bank account and seen the check that I sent them was paid threw my bank. I sent them proof of that but it wasn't good enough. So they charged me another $10 late fee for that incident. So the last of several call to customer service I canceled my service with PrePass. The only reason they go 1 star is because you can't choose zero.

"Once again this company lack of…"

Once again this company lack of professionalism and not interest on resolving any issues even if both accounts have been paid upfront and full.
Service was canceled before the year even when paid in full.
Several phone calls same rude
attitude. Took my money and run.

"Great to keep moving"

Great to keep moving, can’t believe I didn’t have one for so long

"I am paying too much I don't even…"

I am paying too much I don't even remember paying $400.00 in one month.

"Respectful and helpful"

Respectful and helpful

"The easy work I am doing."

The easy work I am doing.

"Too late bypass response"

Most important issue is unsafety. Very often PrePass gives red or green signal too late, on the middle of Weight Station exit line. That's why I cannot beforehand take correct line, I may not be sure get bypass, so I have to take exit. Even in green bypass light become on, I cannot leave the exit line and return to interstate line with quick speed increase. The competitor system advice about a Station in 2 miles at first time and give me a Station decision about bypass on time. One more star I took off because of PrePass try to get unexpected charges. I used it during about one and half month. Advertising said about first month free but I was charge about $28. The company try to charge me for a transponder return cost too.

"As an owner operator ability to PrePass…"

As an owner operator ability to PrePass weigh stations and pay tolls throughout the nation conveniently it saves me time and money instead of doing pay-by-plate Which is easily double in most states

"The prepass doesn’t work to bypass…"

The prepass doesn’t work to bypass scales. Except about half the time. Considering returning the unit.

"Great service! Saving time, fuel= money"

Great service