"They are very helpful"

They are very helpful, prompt and it’s easy to use the website, it’s straightforward and they are efficient. Very please with any contact I have.

"Angry customer "

I put in a claim for my dog who’s is 6 last week as she has a hema , I called 4 paws today to see what was happening and the girl said that in the policy it doesn’t cover hema . I have never made a claim in all the 6 years I have been paying for the policy . I will be taking this further they were happy to take my money for 6 years but don’t want to payout. Well 4 paws you now have a fight on , Dick Turpin wore a mask when he stole from people .

"They’ve been great with every claim and…"

They’ve been great with every claim and always helpfum

"Superb communication"

Superb communication, prompt response and absolutely no issues resolving payments
Great service

"Buyer beware - Symptoms treated as Condition"

I'm writing this review to warn other pet owners about our experience with with 4PAWS. We purchased a policy for our beloved Maltipoo Toby, believing it would provide financial security in case of unexpected illness. Unfortunately, that turned out not to be the case.

Toby was sick once and had diarrhea which was the main issue in August 2023. We promptly took them to the vet, who diagnosed a bug with anti-biotics and a pro-biotic to settle his stomach, Toby made a full recovery and showed no further signs of the condition and was never prescribed any conditions and illness. Reassured, we continued with switching our pet insurance policy to 4Paws.

Fast forward to recently, when Toby experienced a completely new illness in December 2013, vomiting regularly with blood and no diarrhea . We submitted a claim, confident our insurance would help. However, to our utter disappointment, 4PAWS denied the claim! Their justification? They classified Toby vomiting once in August 2023 as a pre-existing condition, despite the vet's documentation of a full recovery, recommendation that it was not linked due to no recurring symptoms and that medication worked which hasn't to date.The original condition was successfully treated and wasn't a chronic issue.

Now, we're facing a significant vet bill for a completely unrelated illness. Their customer service has been unhelpful, slow and impersonal throughout this ordeal. We feel completely let down by a company that supposedly cares about pets.

If you're looking for pet insurance that will actually cover you, avoid 4 Paws at all costs! Look for a company with a clear and transparent policy on pre-existing conditions, and one that prioritizes customer service. Don't make the same mistake we did.

Thank you for the response, this was provided via email on Thursday 11 Apr at 11:53 and still awaiting a response. Have now spoken with Evie who has now found the letter from our vets and email. Informing us we need to wait a further 10 days a for a response to our appeal.

30/04/2024 - Still awaiting outcome of appeal and investigation

"Efficient and satisfactory resolution…"

Efficient and satisfactory resolution of claim.

"First time ckaim"

Had never made an insurance claim before so was a little anxious but the process was so straightforward! Between the vets & 4paws all went smoothly. Thank you

"I have tried multiple times now to get…"

I have tried multiple times now to get my dog insured with this company but nothing is working it keeps on crashing and isn’t giving me any details of why this is happening

"“Very good insurance” - My Vet"

We had a surprise when our 6 month old British Shorthair Tabby Kitten was taken in for a standard neutering, only to find that he had cryptorchidism and needed pretty serious abdominal surgery. This was obviously a great deal more expensive than the standard procedure he went in for and the Vet warned us that it would unlikely be covered under any insurance policy. A quick call to 4Paws and it was confirmed that Kevin met the age criteria in respects to when we took out the policy and that they would take of it. The Vet was surprised and complimented us on our “very good insurance”. They dealt direct with 4Paws paperwork wise and we were reimbursed by 4Paws shortly after the operation. Kevin has made a full recovery and we were not left out of pocket. Cannot fault.

"Stress Free"

Easy to access the form, clear communication and just dealing with it without any stress.