"I had to make a claim"

I had to make a claim, which was easy & fast. But the renewal was double the price

"Onward third party liability cancelled??"

Hoops to jump through are painful. Claim was paid in full was relatively prompt. However, for a dog that was not bitten anybody has her ongoing third party insurance negated. This was from the vet’s notes saying that she reacts to handling and, at times, has needed a muzzle in their care as a precaution.

"I was charged a £10 late payment fee…"

I was charged a £10 late payment fee and was advised that the money could not be collected.

Having checked my bank there were no attempts or notifications of a failed payment.

I advised them to try again whilst I had them on the phone and they said it would only be tried in a few days time.

I do not recommend this company as they will take extra money from you.

"Beware company reinvented English language"

Very strange company have decided that both ears are effectively one so will not cover a condition treated last month due to an unrelated issue four years ago (not claimed for) in the other ear. It doesn't seem to be the most ethical to say a persistent ear issue regardless of it being the other ear when it was last treated 4 years ago.

"Great process"

Great process, updated all the way and kept informed of next steps. Prompt assistance and great communication between vet and insurance too. Thank you again for great support!

"quick and easy claim"

quick and easy claim

"Dealt with very professionally"

Dealt with very professionally

"Refusal to pay out"

Refusal to pay out
I only claimed twice. First time was easy but the second time my claim was refused - with the claims team deep diving into my pets history - where she was at one time overweight, but she is not any more. She is old for a rabbit and has stiff back legs, she needs pain medication for this and to make sure she is well enough for this medicine a blood test which are very expensive. Even though the vet wrote a supporting letter the claim was still refussed.

"Tried to cancel auto renewal via email…"

Tried to cancel auto renewal via email twice as it was 3 x more expensive than several PCW quotes.

I had no response over a week later so phoned to cancel. On hold for 30 mins

"Impressed with the company and the way…"

Impressed with the company and the way I got to speak face time with a vet about my dog..
Payment for claim paid out very quick