"Bunch of cowboys. "

We've had a policy with them for 2 years. Tried to make a claim and they refused to pay out. They claimed it was because it was an ongoing issue but it absolutely wasn't. Our dog stood on something and cut her paw which got infected so she needed antibiotics. Because she'd had some before it was somehow the same issue as before. Load of nonsense.
Avoid them.

"Very easy to make a claim and staff…"

Very easy to make a claim and staff were extremely helpful and informative when I phoned up.

"Would not hesitate in recommending 4paws"

All aspects of the claim were dealt with very quickly and I would not hesitate in recommending 4paws.

"Quick and easy to deal with"

Quick and easy to deal with, minimal effort to fill out a claim form, very straight forward process. Could have been quicker on follow up claims, but guess that’s the nature of insurance. Thank you for your help with our rabbit :)

"Excellent service & communication "

Excellent service & communication
Definitely recommend
When it come to claiming, absolutely no problem

"Great customer services."

Great customer services.
Helpful and informative.

"Quick at selling claims"

With a recent claim, the process was very easy and payment made quickly.

"Slow response when submitting a claim"

Completed a pre-authorisation request which was approved in good time and confirmed they would agree 1 of 2 of the claims. Operation took place on 3 weeks ago and received confirmation on the 25/09/24 that my claim has been received - but nothing since.. Chasing a response for reimbursement. Our eldest dog is 9 years old and this is the first time we've submitted a claim for insurance so no prior experience if this is the usual wait time but would have hoped pre-authorisation would have sped things up!

"Dishonest, Manipulative, and Exploitative – Stay Away from 4Paws! Epically New Pet Owners & those with a Disability!"

I’ve never been so disgusted by a company’s practices. 4Paws Pet Insurance has proven themselves to be unethical, dishonest, and entirely untrustworthy. I strongly urge anyone thinking of using them to stay far away.

I took out insurance for my 14-week-old kitten, and they’ve done everything possible to avoid paying out on a valid claim. First, they tried to retroactively change the start date of my policy to weasel out of covering my kitten's condition. Then, they shifted their excuses to claim he wasn’t covered because I hadn’t yet brought him home when I took out the policy —something they never made clear when I signed up and is actually untrue in their own policy wording. Their terms are deliberately vague and misleading, designed to leave you uncovered when you need help most.

What makes this worse is that 4Paws knew about my disability and memory issues from the start, asking me whether I had any disabilities under the guise of trying to be helpful and accommodating, yet they shamelessly used this against me. They gaslit me into believing I was in a 14-day waiting period, which wasn’t true, and two separate staff members fed me the same lie, insisting I was mistaken. Their treatment was not only stressful but potentially life-threatening for my kitten, as they delayed his much-needed care with their manipulative tactics. And if I hadn't pursued it further I would have been left thinking my pet was uncovered. I wonder how many other people they have tricked with this same method and left their pets lives at risk.

If you have a disability, steer clear of this company. They will take advantage of your vulnerability and twist the situation to their benefit. 4Paws has no integrity, no compassion, and no respect for their customers.

I will never use them again, and I hope this review spares others the same nightmare. Avoid 4Paws at all costs—your pet’s life might depend on it!

"We had no problems when making a claim"

We had no problems when making a claim. The lady on the phone was very helpful.
Excellent customer service.