"Very professional"

Very professional

"Claim for treatment of cat."

Relatively easy to fill in claim forms, but the mix of Vet entries and owner entries could be made a little easier;- some of the answers duplicated, and some of the info already known by the insurer.
Claim was processed, contracted excess deducted, and payment made around 4 weeks from date of claim. No hassle/grief to be fair.

"I would highly recommend"

I would highly recommend. Our claim went through fast and smoothly.

"Claim for rabbit stasis"

Very swift and clear great service

"Fast efficient service "

I have ongoing claims due to my dog’s arthritis and 4Paws always sorts it out quickly and efficiently every time. No hassle and they keep me updated once the claims are received.

"Team were really good when you called…"

Team were really good when you called to make a claim. Received the claim form and it was dealt with quickly. Very happy with the service for Timmy and myself.

"Prompt service and kept informed…"

Prompt service and kept informed throughout the process.

"The experience of using the insurance…"

The experience of using the insurance was easy for someone that’s never used a policy in their life! The payout went straight to my vet and they received it quite fast.

"Claim for blood tests"

I recently made a claim for my cat's blood tests. The insurance company told me they had received the claim from the vet (it can take a while for the vet to send it in). It then took a week for the claim to be agreed. I was sent an email informing me how much I would receive and the money was in my bank account a week later.

I like the way I was kept informed about the progress of my claim

"Intransigent"

I bought a cavalier puppy 6 months ago and insured her with 4paws, over the months we began to see that she was possibly not a pure Cavalier, we decided to get a dna done and found out that she was actually mixed breed. I called 4paws and advised them, next morning I received a email stating the policy was cancelled and I would be refunded my premium due to 4paws not insuring mixed breeds to the price I had paid for the puppy. That didn’t bother me so much although an inconvenience. As I had been a 4Paws customer for over 5 years and didn’t want to change provider. Phoned them and asked to take out a new policy changing the details to Mixed Breed and value to under £500. Was told it could not be done under any circumstances as underwriters would not allow it, was told that I would have to go with another provider. Customer Services no help at all just didn’t want to know.