"Ryan the competent engineer"

Ryan attended our site today, to free a blocked macerator, not the most pleasant of jobs! Ryan was polite, well presented, had excellent customer service skills and completed the job with a smile on his face, he deserves recognition for his professionalism and competence over such a difficult task.

Thank you Ryan

"Darren H arrived on time having already…"

Darren H arrived on time having already phoned to let us know when he would arrive.
Explained our Saniflo was old and as we were thinking of maybe connecting to the mains suggested we leave it as it is but if we need a product in future talked us through our options.

"All good!"

All good!
The engineer came on time and serviced our Saniflow. He was friendly and professional and therefore we will look to use Pumpmaster again for the annual service next year.

"PumpMaster repair to Saniflo"

Ryan, PumpMaster Engineer, visited today to repair Saniflo. Absolutely first class service. He is a real professional, a charming young man and a great credit to the company. Delighted with the service and wouldn't hesitate to recommend to anyone. Thank you so much.

"Top class service"

Top class service. Spoke to an advisor yesterday, an engineer visited today. I was hopeful of a repair rather than a complete replacement and Noel did his very best to make that happen. He explained the process and operation of the macerator and what items needed to be replaced. He is a great advert for PumpMaster. The macerator is working rerally well now. Thank you Noel for your prefessional attitude and service.

"Mark Harris Review"

We had an engineer by the name of Mark Harris
(not Mark Burrows !!) arrive at our house on Friday 13th May and was an absolute credit to his company. I do not usually write such reviews , but was so impressed with the standard of service and Marks approach to his job that I felt compelled to do so...Great Job...

"Excellent service"

We were sent an engineer within two days. Fella called Ray Lake came today, he couldn't have been more helpful. Thank you

"Fabulous company"

Fabulous company! Unbelievably efficient and do exactly as they say they will. I would never even contemplate using anyone else.
A special mention to Becki who has been especially helpful!
Thank you Pumpmaster. Keep up the good work and the good old fashioned Customer Service!

"Awesome!!!"

Awesome!!!
Had a brand new Sanislim to replace our 13/14 year old Sanislim in the ensuite. Wasn’t working after being refitted with my regular plumber. Pumpmaster sent out their local Saniflo engineer within 24hrs. The chap, Mark is such a gem. He is so knowledgeable and identified the foot switch issue instantly. Was under warranty as it was a factory issue.
Now running perfectly, whirring like a dream in only a few minutes. So polite, professional and honestly such a nice guy. Highly recommend Mark Burrows and PumpMaster (call centre staff are wonderfully nice too) it’s been such a perfect job. Thanks all!

"Problem Solved"

Engineer Noel rang ahead of arrival as planned and arrived on time. He was courteous, knowledgeable and efficient in finding and fixing my problem.
Thank you all for your help 👍