"SaniCOMPACT Service"

Today I was visited by your engineer for a service of my SaniCOMPACT. This is the second element of work I have requested from PumpMaster over the last few years.
His honest assessment and explanation was refreshing. He recommended the service risked more harm to the unit due to its age and, given it remained in a serviceable condition, should have routine maintenance only until it reaches end of life.
I continue to be impressed by PumpMaster’s customer service and have no doubt, when the time comes to replace my unit, I will seek your services again.

"Underwhelming service"

I can’t recommend this company: can’t do attitude and a very rude manager. We have now moved to the Saniflo franchise which serves Buckinghamshire and is an excellent company: Derek Turner.

"Excellent service"

The engineer who called was fantastic. He arrived on time and was very polite and pleasant. I asked him several questions to understand what was going on and these were answered in a simple way (I know nothing about the Saniflo systems). He did an excellent job and advised what to tell the plumber when he called (part of the problem was nothing to do with saniflo) I am really really impressed

"Efficient and Helpful Advice"

Darren was efficient and gave us some useful advice. We were so pleased with him that I wrote to his manager to pass on our thanks.

"Excellent efficient service"

Excellent efficient service . Engineer took great care and was polite and respectful..

"My 'Go to" people for Saniflo problems"

For the last few years, Pumpmaster has serviced two Saniflo units in a flat that we let to tenants. The most recent service was this week. As usual, it was very easy to arrange an appointment, which took place within a few days of my phone call. The service was efficient and thorough. Pumpmaster staff are a delight to deal with and respond very quickly and helpfully to questions.

Occasionally, our tenants have sent items through the Saniflo units that should not have been disposed of in this way, causing a unit to break down. Pumpmaster has always responded quickly to requests for emergency support, and much more quickly than many local plumbers, who have not always been able to fix the problem. Pumpmaster are definitely my 'go to' people for any problems with Saniflo units.

"My macerator and Ashley"

My macerater was giving me a lot of trouble and Ashley came with a new Macerator while he was explaining things i broke down in tears , i was going through a bereavement, he was so kind and considerate and put the extra time to help me understand the problem with the macerator, we need more people like Ashley in this world . Thank you so much.

"Left feeling flush..."

Absolutely blown away by what can only be described as honest, knowledgable and utterly professional customer service. After suffering all week with a horror show (made worse by another company) with our saniplus, we were immediately put at ease by Alice who sent the engineer called Darren who talked my wife through everything he did in an easy to understand/non patronising way.

Unfortunately we required a follow up visit which was dealt with almost immediately and this time the engineer was called Mark. They wasted no time in stripping everything down, checking every step of the process to find the issue - ultimately being a combination of things, but again nothing seemed like too much trouble, the advice was excellent and even though we’re not sure the problem is completely solved - we trust the guidance and cannot fault the world class service received so far.

Am so very thankful to the team who during a difficult time have made sure we are looked after and will not hesitate to call them should the need arise in future.

Cannot stress this enough - do not even trouble your mind for one moment - call Pumpmaster and they will take care of of you completely transparently and no rip off merchants here at all.

"Charged me a fortune, wasted my time and didn’t do any work. Avoid"

Called out to fix a saniflo but left the property saying we needed a plumber to remove the toilet bowl before they could fix it - surprising for two reasons, firstly the same job has been done many times previously without the need for that work and secondly, I thought they were plumbers! They charged me over £100 for the visit. I paid for another plumber to remove the toilet bowl so they could clean out the saniflo. However, yet again, they left the property without doing the work and to top it off sent me a bill for another £80! Not sure whether I’m more disappointed with the waste of time (this process has taken 6 weeks) or the money.

"Ramon"

Your technician, Ramon, came out to fix a problem which was something not covered by your company (pump is actually from a different company). Ramon walked an extra mile by sorting the problem for us as it was a real crisis situation. Well done for delivering a fantastic service. Will highly recommend your company wherever I go. 🖐