"solved the problem quickly"

solved the problem quickly. friendly and knowledgable

"Overall a great company "

They are overall a great company. We had to wait longer than we expected to get the equipment, then when we did, it was defective. They put me through about an hourworth of trouble shooting before they agreed it was defective. 2nd try They sent s "refurbished " modem, which we weren't too happy about. Another hour of testing equipment to determine the fault lay in the sim card. It would have been a lot easier to try that relatively easy fix first. All is now working well. Nice guys on the phone, just need a way to shorten up the "fixing" testing on the customer's end. We have been promised a couple of weeks of free service for the lost time. My wife had to do all the work, as I have no technical experience in this area!

"As I noted in my previous review"

As I noted in my previous review, although the service did work for us, closing the finances, was done very quickly. That was my main concern.

"Robby was so easy to work with"

Robby was so easy to work with. Truly a great experience.

"Representative was helpful, knowledgeable . . . and patient!"

Jay understood my issue right away and immediately gave me a direction I could take to resolve it. When I had questions during the process, he was able to answer right away and in a way I knew exactly what was being explained. I appreciate all that and also Jay's patience when I asked questions he must get many times a day. Thank you, Jay!

"Promises made but not kept."

I have too much to say. I don't have enough room. I've had a landline since 1969. First the base was defective or just didn't work. The new base replacement works.thank you for your quick replacement. Secondly, my son says answering service would not work, must dial quick, before phone goes into another function and etc. But, still learning.

"Great Customer Support"

The rep talked me through information about porting my existing landline and answered all my questions.
I felt confident that everything would turn out well and that I would be able to keep my existing number, which was my first priority, as well as having a number of cordless phones in my home, in different rooms. I was very pleased it worked out so well. Good customer support is becoming so hard to find these days. The instruction that came with the base unit were easy to follow.

"Help center The person I talked to was very helpful…"

The person I talked to was very helpful and got everything taken care of for mr

"The line goes out every two months or…"

The line goes out every two months or so, and I have to troubleshoot, which is time-consuming. I had to call today and spent over 45 minutes with the chat person, who finally resolved it. I do not like that it is happening too many times.
I usually go without the phone for a week or longer because I don't have the time to call or troubleshoot.
This time, I went without a phone for a week and a half.

"I cannot recall who I talked to But he …"

I cannot recall who I talked to But he sure knew how to guide me through the process to get the phone hooked up.