"Avoid this scam"

Woman who does the ads is so annoying and has the most punchable face. She’s always pouting for no reason apart from filler destroying her face. The products are small and hardly smell. Typical woman scam

"Lovely products and quick delivery"

Lovely products and quick delivery

"Review"

Everything about sassy makes my sassy experience fab, from keely, Emily, everyone behind the scenes,Customer Care etc. I had a problem with my order last week (my fault) keira sorted it out for me quickly and professionally. I love the sassy community and the products sassy bring to us all of the time, nothing is to much trouble x

"Couldn’t ask for better service !"

I hunted for a particular melt that I knew I had somewhere , found it and put it on too melt and fell in love with it straight away and sent an email straight away to get it ordered in a Grande . Millie emailed back almost immediately and said that they had the oils and if I replied ASAP she world get it added onto the Grande list with my name on it so I could order straightaway. So I did , from my asking if they had the oils to me buying was all done sighing about 30 minutes , and all on a Saturday !!!!
Brilliant , friendly service as always . And my house smells amazing !

"Don't use reviews on the website"

I like the way the whipped soap feels so I am buying more but the smell doesn't have good staying power in my opinion (which they claim).

I've previously reviewed some of the items I've bought but if it's not a really positive review they won't publish it.

I have the room spray, it's nice to quickly freshen up a room but again doesn't last long compared to febreeze.

Delivery times are ridiculous, they had an automated response saying delivery would take 5 working days, I've now been told up to 10 working days and expect it to go up again.

"Beware Of After Service"

I purchased the Room & Fabric Spray in the Oudh-Er scent from the Sassy Scents website with a 10% welcome discount code, and the smell was beautiful.

I sprayed it in the upper 4 corners of my average sized living room but it only lasted a few minutes, far from hours to which the company claims it lasts.

I tried it once more the next day but the results were the same.

My room was warm and windows closed.

I reached out to their Customer Services Team on messenger after seeing on FB that they offer a money back guarantee, and I chatted with Millie.

Millie told me she was escalating my complaint further and 3 days later she came back to me and offered me 10% discount from my next purchase!!

I find this quite ridiculous really, as to why they would think I would wish to purchase it again when in my experience it did not perform as advertised in the first instance.

I would certainly not recommend this company or product.

"Only allow good reviews on site "

Really disappointed with the advent calendar, 21 of the items were wax melts and in that several were duplicated. They aren't particularly strong either. I got 2 whipped soaps, a body scrub and a room spray. This was certainly not worth £75, let alone the £156 RRP they claim it is. Two days after ordering, there was a deal on the site making the whole thing cheaper (and being able to select scents and avoiding duplicates!).
On the product page there is an option to leave a review which I did, then when I submitted it it said it would be up to the website admin to publish the review. As expected, my review hasn't been published as it wasn't a 5* shining review. Not a good representation of customers' experiences... Take the good reviews with a pinch of salt.

"Poor Delivery and customer service "

Placed an order, £4.50 delivery and having to wait over 9 days delivery and still not received it.
Customer service poor too.
Really has went down hill in the past couple of years.
All the fb favourites who contstantly post about it seem to get orders straight away!

"Amazing products"

Amazing products, I’m in love with these products.

"Top tier scents - will never go back to high street brands"

This company is absolute gold dust! Their scents are out of this world and their mission to bring nostalgic memories back through scent is 100% spot on. Not only are the products amazing quality but the customer service and community they have built is top tier level, they genuinely mean it when they say thank you for shopping with them. Kayleigh and Kiera on lives are troopers and always try to accommodate everyone’s needs. I could just go on and on with positive pointers about this company, just try their products for yourself … you will not be disappointed ♥️