"We had to wait 1hour 25 mins in the car…"

We had to wait 1hour 25 mins in the car park at 2am in the morning after notifying the company that we had arrived From abroad,the manager was rude, the vehicle arrived with mud on all tyres and generally very dirty and dusty all over, like it had been parked in a farm, stay away very un professional, would never use again

"Unacceptable behavior and lost mileage"

Hi
We used the above survive for meet and greet at Heathrow terminal 5
On 24/8/2022 we called half hour before , but the guy called Rahul( thats what he told is name was) reached after 45 minutes. I asked why he was late , he said, so what people are waiting since 1 hour .
I asked what does that mean?
He said i would refund you the money , give car to some one else and he walked away from the car, refused to take the car( while we as family had to board the plane in 2 hour).
I had no option but to apologize for his mistake .
Thats so rude and unprofessional behavior.

On 29/8/2022
We took picture of mileage on 25 /8 showing still petrol for 305 miles, on 29/8 there was petrol for only 47 miles .
I had to rush to nearest petrol pump with my family,as i needed to drive to colchester .
This is grossly unacceptable.
The whole trust just vanishes .
I called back the guy the same time I realised, he very rudely said ITS too Late CAll us tomorrow?

I am not sure who else to complaint, but I would not sit still till some one answers why this kind of parking services are even allowed .

No paperwork involved, the guy who dropped car , just disappeared within few seconds of handing over the keys /.

Regards

Black Nisan Juke

"If I could give zero stars then I would"

If I could give zero stars then I would. This was by far THE WORST service I have ever received, hands down. Nothing else even comes close.
They were an hour late in picking the car up, even though we gave them ore than the required notice. Then, what they don't advise is that they meet you in the Gatwick multi-storey car park AND EXPECT YOU TO PAY FOR THE TIME SPENT THERE WHEN DROPPING OFF AND COLLECTING YOUR CAR! If this was blatantly advertised then people would realise it's probably cheaper (and easier) to just park at Gatwick.

When we came home from our holiday. I called them with an hour's notice. We arrived at the collection point only to find more than 10 other couples/families waiting for their cars. (One of the drivers had crashed another families car so they were speaking to police and insurance companies at the same time.). After waiting another hour I was told my car would be 15 minutes. After 15 minutes I called back and was told another 15 mins. After 15 mins I called back and was told that they cant find my keys.
After 15 minutes I called back and was told it would be 15 mins.
After 15 mins I called back and they stopped answering my calls.
I used someone else's phone and they said it would be 15 mins.

In total I waited around 4 hours at Gatwick (from around Midnight to 4am) before I decided to check the North Terminal. I drove there from the South and found my car dumped there wit the keys on the tyre.
I was promised a discount but they don't respond to emails or phone calls.

I will never use this service again and I strongly advise everyone else to avoid this at all costs.
Pay for the airport parking. It may be a little bit more expensive but ultimately a lot less painful.

DO NOT USE THIS SERVICE!!!

"Do not book! …"

Being Irish I am used to bad language however I was absolutely shaken by the obscenities that were shouted at me down the phone when I called after 40 minutes of waiting. They then proceeded to ignore my calls or hang up. When the bloke who had a go at me realised I was not the person he thought I was he profusely apologised, but at that point I realised that they were full of it. 1hr later our car was delivered having been parked out on a main road (we have a tracker) & we think the windows were left open as items in the car were wet. Long stay would have been a better option for my £125. Don’t go near this meet & greet!

"Can only agree with the previous…"

Can only agree with the previous reviews. Waited for over an hour, communication virtually non existent, shambolic procedures, no visible person available to help…. . Others had it much worse. Reading other reviews now waiting with trepidation for fines for illegal parking. Gatwick Airport Get rid of them… you shouldn’t be allowing them to associate with you.

"DISGUSTING COMPANY"

DISGUSTING COMPANY! Do not use!! They took our car (firstly late to pick it up) and then drove over 200 miles whilst we were away on holiday with car that we ENTRUSTED them with. They also drove the car in the terminal area which has now resulted in a fine!!! Will be reporting them to a service agency! Needs to get shut down.

"DO NOT USE SKYLINK PARKING"

Rude staff when we dropped off, car had been driven 96 miles while it was with them! Car skinks of cigarette smoke and BO and we found packet of sweats that weren’t ours! When we tried to complain no one answered the phone!! How can this company be allowed to operate and how can they be on comparison websites! DO NOT USE THIS COMPANY!!!!

"Do NOT use"

Came back from hols at 1am (so a bit tired) and phoned Skylink to bring our car. Told it would be twenty mins. After an hour we phoned and they said our car was 7/8 mins away. After another half hour passes we phone again. We were told 4 minutes away and they slammed phone down on us. Finally arrived after two hours (now 3am). Driver didn’t care and pretended he didn’t speak English.
Don’t use!

"Who is their ombudsman"

Who is their ombudsman? I am fed up of chasing for a refund! These clowns should not even exist! I sent 55 emails over the course of 4 months and no response!

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY - booked through EzyBook who say they use quality suppliers, what does that say about them?? Skylink are the worst car parking company I have ever used. They lose your car, use it while you are away and steel your items.

Why are Gatwick Airport still allowing them on site??