"Filthy scum scanners"

Bless those scammers. Filthy scum won't give it a rest

"No customer support"

No customer support. Wasted money. I'm not able to use their service.

"Scam company"

Scam company. You will never be able to stop them charging you or close your account. In the end I have had to take legal action.

"This company repeatedly sells phone…"

This company repeatedly sells phone numbers to scammers and low rent law firms, who then try to hassle/scam people. Too often I am called, check the number, find out it’s a scammer and the number owned by this company. They don’t care as long as they are paid and do not vet the companies/people they sell to. If they do, they do a crap jib of it.

"Infrastructure as service with corporate fit"

When I am reading these reviews, I am just thinking if Twilio has anything to do with them. Because you cannot judge Twilio if a person scams people using phone numbers provided by Twilio, right? Will you give 0-stars to AT&T when someone scams you with AT&T sim cards? Exactly.

I cannot talk much about their customer service, since I don't have too much experience regarding this matter. But if you are using Twilio, you need to have curiosity and tech mind, otherwise, process will be harder to manage.

As a person with Tech background, I can say it was very smooth and intelligent to setup your own system in a system that provides you infrastructure. This is it. I see some people compare Twilio with Telnyx. That should be a huge joke. Twilio is a NASDAQ company with Infrastructure as a Service model business. While Telnyx is a private company that automatically blocks accounts without a cause, rejects to delete your account and its data, generate a mess out of everything. There is not a single topic Telnyx could be better. Don't go into such traps.

As the reliability, I have been testing Twilio ever since I generated the account and connected it. I am receiving calls and making calls without any problems. It might be costly if you have financial limitations, but everything is clear on their website. You should know what you are doing if you are using Twilio. In terms of rates, most of the other systems offer pricing not cheaper than Twilio. But if you are doing international call forwarding with advanced setups, that could hurt you little if you are on the first steps of your startup.

However, in terms of cost optimization, SIP Trunk is always there. You don't have to use it with call forwarding to stay connected on mobile setting. You can automate it with SIP trunk that will be cost optimized.

I like the interface, and multiple structures of ways to do things. You can use flows, different programming languages, bins etc. There are almost no companies provide such things. This is very respectful approach of doing things. I found it corporate fitting systems.

I think if you remove irrelevant negative reviews and competitor reviews from here, most likely they will have 4-5 stars as long as if people knows how to use IaaS. But if they expect more, their ratings will go down to 3 stars, not definitely 1.

I recommend to those tech-savvy companies to use Twilio. But if you have no tech grounds and cannot even use ChatGPT, then just go for some other companies with more customer engagement offerings.

"Authy was great. You ruined it."

Produced Authy which was amazing - I would have paid for it with some extra features. They discontinued the Mac app but that's fine you can (sort of not super easy but works) use the iOS app on a Mac.. until Feb 2025 when they broken that and said you need to upgrade but you can't - but now all of a sudden WITHOUT NOTICE broken this. This is not how a company tasked with security should deal with anyone.

We need regulation to bring 2FA exporting in so you can switch apps. I believe I have all mine backed up but it's a painful process to go through them one by one onto a new system.

"Account nicht löschbar"

Account nicht löschbar

"I’m number 600 on here…the reviews are…"

I’m number 600 on here…the reviews are barely over 1 star…says an awful lot about Twilio and their lack of integrity.

Like many, I am the victim of bad actors that abused my setting and restrictions, I am facing a £4000 bill after our card was auto-recharged.

Their team have offered a partial refund and are now hiding between terms and conditions and Zendesk!!

"Scam "

I read these reviews and have to agree 1000% I only wish I would have found these first. this service doesn't work at all but they will gladly take your money. They have no number to reach out for customer service and no clear way of correcting any of the issue you a surely to come across.

"Shysters - daily spam phone calls from various UK…"

Daily spam phone calls from various UK numbers owned by Twilio. Each time the number is blocked they call from another different number. More than annoying. They need to be stopped