"scam callers"

scam callers, called me claiming to wanting to arrange a midwife appoint wanting money, I'm a male.

"cannot close my ac"

cannot close my ac. - apparently it was hacked and they suspended my ac - I tried to then delete my ac - cancelled all my services first - but I am told need to change my password before closing my ac - its A Google login!! Cant change my password.

But retards at Twillio keep asking my to change my password

"There is no way to change support plan…"

There is no way to change support plan once a plan chosen. Even the sales say it could downgrade anytime but it is not the case. I have been trying to change plan and there is nothing to click on the console billing section to change plan. Feel like being scammed and sick of it!

"Scammers."

Scammers.
All the numbers that call me that have been sold by Twilo are scammers.
Run by an oriental living in California and a Swedish old man.
They are not even in the UK.
My phone blocks VoIP calls and the block list is full of Twilo numbers.

"What a disappointing experience"

What a disappointing experience with Twilio—I’ll never use it again. I signed up for a plan intending to test and experiment with the platform as part of a proof of concept for my new startup.

However, the Onboarding & Compliance Operations team required a fully developed product before they would enable my account. Ironically, I needed a platform like Twilio to build and refine my idea! Their reasoning was that "Twilio leverages many different vetting techniques, and as such, we've determined that your use case was not a good fit for our platform." This approach felt dismissive and unaccommodating to potential customers.

I wouldn’t spend a penny on them—customers deserve to be treated with respect and support, especially during the early stages of development.

"Scammer company of choice"

I am constantly getting phone calls (often several a day) from unrecognised UK numbers which when I look up reveal the number to be owned by Twilio.

Clearly they are seen as the company of choice for scammers.

"I am trying to cancel my account"

I am trying to cancel my account, and have not logged in for a while. It wants to verify a phone number. This should not be necessary to cancel an account.

The support is predictably AI and *does not answer the question*.

"they marked our number as fraud for no…"

they marked our number as fraud for no reason at all!

"i am trying to set something up and their support is trash"

i am trying to set something up, i need a human, i have to pay for it in order to set up to use the service cause their bot keeps flagging and rejecting my setup, why tf would i pay you when i cant even get the setup working. worst customer support ever

"0 stars!"

0 stars!! The absolute worst company I've ever dealt with. I have tried to cancel my subscription on multiple occasions SINCE 2022!!!
Everytime I think it's resolved they charge my card again. I am at my wits end with these people. No customer support to speak with only email communication.... complete bullshit!