"Does Twilio work with scammer's"

There was a fraud related to our account. Our prepaid account was reduced to minus thousands of dollars. Money was withdrawn from our bank account. As in the case filed by the May 2020 SEC (sec.gov) ("Case 3:22-cv-01967" : Twilio employees manipulated the company's SMS revenues, thereby increasing the company's stock value virtually."), we believe that Twilio or their employees may also be part of this business. The feedback we get is treated like a ransomer, not like customer service.

"No help after a week of waiting…"

After sending an email ticket for help setting up my business Whatsapp, I waited for 3 days until I got a very unhelpful email from Twilio. I immediately responded to them again asking for the same question and 5 more days later, they sent me links...links I already found in the support section.

Horrible customer service, horrible wait times.

Not only will I not use this service, but I'll advise everyone else to find another service, there's a million SMS companies now, focus on one with good customer service because when you need help, you need it in the moment, not a week later with poor answers.

"This is the absolute worst company that…"

This is the absolute worst company that has ever existed. The compliancy is absolutely absurd. The management of this company is pathetic. I would not recommend this service company or anything pertaining to Twilio to anyone on planet earth.

"Designed for aliens, not humans"

I wish I've checked Trustpilot before giving that service a chance! Virtual numbers simply doesn't work for sms receiving with the upgraded account. Voice calls – can't hear the audio from the console.
And the console designed is SO poorly... Each step is like a puzzle. Help centre – tons of text which doesn't help. Support – send the longest form I ever saw...
I glad that at least I can close the account and (hopefully!!) get back my deposit.

"Support was amazing - Effany"

Effany from support was amazing and helped with a time consuming and complex issue, simply superb.

"Our experience with Twilio was bad from…"

Our experience with Twilio was bad from the start. We had a call with Alexus scheduled way in advance and she never showed for the meeting. She then rescheduled and did not show for the second time. We decided to not even use Twilio at this point. I can not imagine how poor the support would be in the future.

"Twilio/Sendgrid is a trash ghost…"

Twilio/Sendgrid is a trash ghost company.

We relied on them for our product launch to send out emails to our users for authentication codes.

Of course, we only got an email saying that our "limit" of emails was reached when it was reached.

We are spending thousands a day in acquiring new users, and currently, nobody is able to sign up or log in because Sendgird isn't sending out the emails!

We have been trying to upgrade to a higher plan for 4 days, and it is impossible to do because of an issue on their platform!

Their entire Zendesk platform has also been down since I checked it out the first time 4 days ago. (Who knows how long it has been down for).

We have been trying to send emails as well and its impossible to get a response from anyone!!!

How is something like this possible????

"Twilio Said It Can't Stop Abuse Of It's Services?!?"

Today Twilio/Sendgrid basically told me they have no control over how their email services are used and have no way to mitigate spam. After reading what they require to purchase service I find it absurd that they do not have the ability to stop one person from sending spam every single day for over a month and going. It's the same exact spam, same links, same text.. but somehow they do not have the ability to stop that? They can't block from sending emails to people who don't want them? They truly act oblivious to the abuse and to me are admitting that there is not a single thing to trust about this company or putting your email campaigns into a company that has likely already been blocked from most email providers due to this level of abuse.

And no, this isn't one or two emails but a flood. Every single day and growing by the day. Would seem as a company owner if I had something like this and had no control over it I would be much more critical of who I allow access to and require credit card payment tied to a company name before allowing use of it's network.

"Company of thieves stealing money"

Thieves, stealing money under the guise of a war in Ukraine.

Twilio was a waste of time and money. Firstly, we created an account, upgrade our plan for $20. They approved our account and then blocked it because we were Russian. 4 interesting facts are below:

1. We are not Russian.
2. Our team is based in Poland.
3. Our company was established in Estonia.
4. And despite the three previous facts, we believe that Twillio are Nazis

They did not return the money to us, they just took it and stole it. We donate money to Ukraine, while they just steal money under the guise of a war in Ukraine.

Later we implemented WhatsApp integration for free with Facebook API.

"I am astounded at all these bad…"

I am astounded at all these bad reviews.
I use there SMS service to send messaged from my various IOT devices to my cell phone. Very cheap and never a problem.
I also use there SIM for a 4G backup. This works fine too.