"It's just a scam!"

It's just a scam!
your API will attack by many other countries and the solution is just to ban the countries!
they don't have a solution for Toll Fraud.

"Absolutely terrible"

Absolutely terrible. They don't have customer service. This is not hyperbolic. They actually don't implement this in their business model. You can submit a ticket and they might look it over but more than likely they will close the ticket out without contacting you at all. I will be looking to use a different provider.

"Six months running with excellent service and turn-up"

Recently migrated to the Twilio interconnect platform to escape chronic outages and poor service from another provider.

We are currently receiving the highest call completion rates we have seen in a long time and after working in the telecommunications industry for the past decade, I have not yet experienced a faster turn up process and ease of setup than I did establishing circuits and transport to the Twilio Interconnect platform.

We found the Twilio engineering team to be very responsive and knowledgeable with their own platform and experience with on-boarding clients similar to us and the services we offer.

We also discovered Twilio's billing team to be responsive with inquiries and learning about the billing process.

The Insights dashboard is extremely helpful compared to our former ITSP when trouble shooting call completion and utilizing SIP URI calling.
The logging is clear, concise and demonstrates what the exact error was.

I highly recommend Twilio to others that only get one chance to send or receive vital calls.

"Full of spammers !"

Full of spammers !

Zero support/abuse !!!

"Be careful with this company"

Be careful with this company! We had an account and used it for SMS otp. We activated the automatically payment by card. Then, someone used our api and twilio informed us immediately via email, after that we had a charging of 3600 euros from our credit card, and they didnt stopped anything!!! after that we tried to claim this and we had to write 20 emails with the support, sometimes they wrote they will do a refund, sometimes they wrote they will not.. right now we are waiting more than one month. BE CAREFUL !!!

"This software is not user friendly"

This software is not user friendly. There is no phone support and the help videos don't help at all. I receive reply/follow-up emails from their support team anywhere from 4 hours to a couple of days after I reply to them.

"Same experience as many here"

Same experience as many here. Can not be used for businessto be honest. They would suspend your account with no detail or reasons and make you wait 2 to 3 weeks before you really understand what is going on.
We use sms to identify our customer. So for 2 weeks you can not on-board any customer

"Customer service is very slow and rude"

Customer service is very slow and rude

"They are removing reviews who exposed…"

They are removing reviews who exposed their entire fraudulent activities

"When your account is suspended, your ability to contact support is also suspended, apparently."

Immediately suspended for suspicious activity. This wouldn't be a problem if "suspended" didn't mean LOCKED OUT OF THE SITE ITSELF. Even the help page where I might've been able to request a ticket was blocked because I was suspended, and told me to talk to support to request a ticket. Dirt poor design.