"Rolland Denham from Solartec Panama"

Rolland Denham from Solartec Panama
My client bought a 2kW inverter charger 2 years ago and it stopped charging the batteries from the grid current. I spoke to technical support and we received a control board and that was it. We know it is not guaranteed but we were able to provide a solution to our client. It is a reliable brand. Excellent after-sales response.

" Good Job"

Tech Support very helpful.

"The products were defective"

The products were defective, I cannot reach anyone for a refund, I am aggrieved and regretful. They are very bad.

"AIMS support is excellent"

AIMS support is excellent. Very responsive and helpful.

"I received excellent customer service…"

I received excellent customer service while seeking a FedEx # for an order.

"Great Tech Support and customer service "

I had an issue where I could not get the generator to charge the batteries. I had contacted 2 electrician and neither of them couldn't get it to work. One even told he finished get another electrician. After contacting aims where we shared information backwards and foward over a couple days I was able to get it sorted out.
Thanks Tech from aims big shout out.

"Was able to respond to my query in time."

Was able to respond to my query in time.

"Customer support"

This is a great product. I had some parts missing not for being new just from being used. I had within a 15 minute reply after reaching out to the customer service very happy with the response and looking forward to finishing this project. Highly recommended.

"question about bonding neutral to ground"

I had a question about bonding neutral to ground on my 3000 Watt inverter and the tech took the time to check with the engineers to find the answer for my specific situation.

"I had a question about the 6000 WATT…"

I had a question about the 6000 WATT 240V split phase I bought a few years back. Being a novice to the exact workings of this device I sent a detailed description of what I thought the problem was. A tech responded quickly and addressed every concern I had. In short, electrical test equipment specifically meant for a normal home electrical system
is not meant to test an inverter. In my case I was using a simple plug in type outlet tester. I explained the situation I thought I had and the engineer walked me through it.