"Over and Beyond Service"

I have had a 3000-watt inverter charger since 2014. the first several years, would lose control board approx. every 9 months. Tech support was great and took care of my every need. We discovered that the elect. panel at the cabin had the ground and neutral bonded, corrected this and has worked ever since. I had to contact Tech. yesterday and they all were again nothing but helpful

"Excellent service"

I'm updating my previous review. My earlier dissatisfaction with a service request has been resolved by excellent service from tech support engineer Andrew Frey. Big thanks to Andrew for righting a wrong, and quickly diagnosing and repairing my inverter unit. My faith in AIMS Power has been fully restored.

"Worst customer service of any company I…"

Worst customer service of any company I have ever dealt with. Jay Jones in Tech Support has been trained to ensure that their inferior inverter generator products are never subject to being refunded. My generator had less than 200 hours and quit running after 30 minutes after I started it for it's monthly maintenance run. His canned claim was that it was exposed to water and it was my fault it stopped running. Before the month it stopped running, it took at least thirty minutes for it start running after cranking it and recharging the battery several times. Aims products are an inferior design and their customer serivice is worse. STAY AWAY!!!

"I have a AIMS power 24 volt 3000 watt…"

I have a AIMS power 24 volt 3000 watt inverter/charger that I have been using since May 2020. Inverter stopped working on power saver mode (still works in regular mode). Also charger has stopped working totally. I realize this inverter is no longer under warranty, but I went to their website and wrote to them for advice or options available to me. No response at all. When I replace ths inverter, it will NOT be with another one from AIMS.

"They will not stand behind their…"

They will not stand behind their product. Inverter charger quit working they said my dip switches where in the wrong position. All my appliances worked before the issue happened. So no warranty. The manual says the only switch that needs to be specifc is the hertz sw4

"Jay Jones provided absolutely…"

Jay Jones provided absolutely invaluable technical advice to help my husband install an AIMS inverter. He was kind, polite, and very patient as he instructed via telephone walk through. He knew inverter was invaluable to our daughter’s business and he made the commitment to get the job done. He is an outstanding employee and soul!

"Jay in technical is an absolute rock…"

Jay in technical is an absolute rock star and should be commended for his expertise and customer service and desire to help your customers get it right.

"Thanks, Jay."

Had a question regarding wiring. The technician sent me a diagram and cleared it up for me. Thanks, Jay.

"Very friendly"

Very friendly, professional, and prompt call back

"Tell me more about the Dip switches …"

My questions to Andrew were addressed in a timely manner, clearly and effectively to aid in the addition of an AC distribution panel in my van.
My Aims inverter is a great asset along with stellar support!