"Beautiful pet friendly place"

This is a beautiful hotel with kitchen in the room pet friendly and nice location near lovely park, university and and town centre. We will stay every time we come to York

"Ticks all the boxes and more "

My first time staying with Roomz and have to say I am overwhelmed.
It's a home to home experience from the ambience and excellant service throughout.
Newcastle location is spot on if you want Quayside or Gray Street.
Price is excellant considering the rooms and the whole experience.
Good room temperature
Great bedding
Great shower
Super clean through out
Parking is 9 minutes away and discounted at reception and safe.
Thank you for making my stay so wonderful and I will be returning.

"Charged twice to credit card"

Charged twice to credit card, one to "Roomzzz Chester City Chester GBR", the other: "WWWROOMZZZCOM LEEDS GBR". And this is not a double click issue, as the second was following a demand email 70 mins after completion of booking, and the amounts differ by £2.

It's been a long time since I was double charged for something. I shouldn't have to be checking-off items on my credit card statement. I am taking this contravention very seriously.

EDIT: refund and apology offered.

"Leeds central west hotel"

Leeds central west hotel
Had to cancel my booking the day before I was due to check in as I tested for covid. I should have been charged the 1st night stay as cancellation charge but they nicely cancelled this. I only found out after a phone call though as they sent me a one word answer to my cancellation request( sorted). Could have at least say if cancellation charge was sorted or not but the national phone line and the hotel, when I was put through, were kind, caring, polite and helpful.
W

"Awful, Complaint Investigation wasn’t handled well"

We checked in eventually after the Manager finished speaking with her colleague not even a hello or sorry for the wait, I just finished up having stomach surgery and am walking with an aid so to ignore us and leave us there for a good 5 minutes while gossiping was rude and not off to a great start.
We noticed how warm it was in reception and when we checked into our room which for some reason they decided to allocate us on the third floor with access to the room by steps, no lift directly to the room.
Not great when you’re disabled and prior to booking asked for a room with easy access.
When we got to the room it was 23.3 degrees, it said on the monitor no room will go above 22 degrees. We called reception no answer, my husband went downstairs, at this point I nearly fainted and one of the team said they could provide us with an extra fan. I asked the young employee with brought the extra fan to the room if the air conditioning was broken to which he said yes it may be a while before it fixed but no apology. When I did manage to speak to the manager she informed me it would take an hour to fix and that no room was above the temperature of 22 degrees, even thou ours was. We moved rooms and sadly this second room was even hotter 25 degrees, I explained to the manager in person as we couldn’t go through by phone, and the room was too hot to stay in that after my surgery it’s dangerous for me to get overheated as I could end up back in hospital.
When I say there was no compassion, understanding or duty of care, or concern for my welfare, is quite frankly an understatement.
Her words to my husband were well we have to work in this heat so it’s no different, at this point I lost my cool and shown her my fresh surgery bandages and informed her this is making me ill, and that I don’t walk with an aid for giggles.
Then and only then did she agree to refund us but by doing so tutted and said we don’t normally do this.
I snapped at her and informed her that she needed compassion and was leading her team in the most unprofessional manner.
As a manager you should always lead the team by example.
Only example she set was how not to manage.
Disgusting behaviour on her part and while grateful to of received our refund words were unnecessary and not acceptable.
Her bad leadership will sadly lead many of the staff along her path of bad habits.
You know what they say one bad apple.
We would avoid this place at all costs until the management and staff have had the correct training under a new management team who use common sense.

Update - Outcome of it all we got a full refund which we have acknowledged and been grateful for but and an investigation was launched by the on site manager Mark, who sent an email calling us by the incorrect surname and admitted that while mistakes were made and the situation could of been handled better, but that was it. I mean draw your own conclusions if they can’t get a surname right how good an investigation was it.
They are also trying to get this and any review taken down including the one previous to this.
It seems they care for the good and positive reviews only and can’t accept the reality of bad reviews caused by the own staffs doing.
Freedom of speech and allowing others to share their experience is also key to customer service other wise your falsely portraying a reality which can’t be matched in person.

"NEWCASTLE"

NEWCASTLE, Romzzz, exceptional & that’s the staff Abdoula your customer services 1st class, Debbie & her team of housekeepers amazing. The room was immaculate. Great location to everything, I will be back. Thank you
Angel

"They cancelled our room with less than 24 hours notice"

Booked a room with Roomzzz in Newcastle through Booking.com almost 7 months ago (03/11/2023) and have just been informed today (21/05/2024) that we now have to find an alternative hotel. Upon phoning Roomzzz to find out why, I was only told it was "Due to unforeseen circumstances" and the room is no longer available. Despite booking last year, Roomzzz have waited until 23 hours before we were due to check in to cancel our room and left us to find alternative hotels, which has left us 2 options...either cancel our trip, or pay £1400 for the hotel that was offered by Booking.com as an alternative hotel as everywhere is now sold out 🤬 Despite me continuously asking over the phone what the "unforeseen circumstances" were, the assistant manager I spoke to could not give me any answers, which I can only assume was down to the fact it gave the hotel a chance to sell the room on for a much higher price than we paid. Absolutely disgusting behaviour and I strongly advise people not to choose the option to pay at the property. Pay in full upon booking.

"I had a fantastic stay at Roomzzz…"

I had a fantastic stay at Roomzzz Aparthotel! The room was comfortable. Would highly recommend!

Thank you!
Felix:)

"Booking 360609"

Booking 360609

First and last time I’ll stay at Roomzzz. Room in Chester needed a refresh but at price it was ok. Problem was AC unit in the room which started to make a racket at 2am even when off at controls. Went on and off all night and got no sleep.

Contacted customer service on 19th to report the problem and no reply or apology a week later. Pity the next person in the room.

"Manchester Victoria Roomzzz"

I made a reservation for Manchester Victoria Roomzzz.

The reservation was for a one-night birthday celebration in Manchester. Despite booking well in advance, I was disappointed to discover that our room, situated at the very back of the hotel on the 2nd floor, presented a mild inconvenience due to my mild mobility issues. I assumed that an early booking might secure a more favorable location, especially considering the hotel was not fully booked at the time of my reservation. However, the room assigned gave the impression of a last-minute choice.

Upon entering the room, I was taken aback by its size, considering the hefty price tag (£162). I compared it to other rooms I've booked in the past for a similar cost, even within the Roomzzz chain in Manchester, and found the value for the size lacking. While I acknowledge the limitations of an old building, the disparity between the paid price and the room size seemed unjustified.

To exacerbate matters, there was a faint smell of urine upon entering the room, reinforcing my suspicion that we were assigned a hastily prepared room despite our advanced booking. Stray hairs on the freshly made bed, a malfunctioning toilet door that wouldn't close or lock properly, and erosion on a kitchen knife block added to the list of disappointments.

The bedside light had a loose switch, rendering it unusable, and our late-night meal in the hotel left us without the necessary tools to clean the dishes come morning, only a single hand towel provided.

In summary, this ranks among the most disappointing hotel experiences I've had, especially considering the premium paid for a Saturday night in a prime location. The size of the room, combined with various inadequacies, made for an overall subpar experience that I believe does not align with the price point.

The Manchester Victoria hotel deviates significantly from my perception of "Roomzzz." It stands as a polarizing experience in stark contrast to the high standards set by other Roomzzz establishments.