"Delivery people were helpful & friendly"

Delivery people were helpful and friendly. I received a text prior to the delivery to let me know when it would be arriving which was really helpful.
Product seems fine.

"Great service"

Great service

"Purchase of Kindling wood"

A good price and very quickly delivered, happy to recommend and will certainly use again.

"Kiln Dried Wood"

Sensible cost, quick delivery to my drive in a large bag, and a good quality wood. What more can you ask, and would highly recommend them to anyone. Will use again

"Prompt and polite."

Good service

"Auto refund, wouldn't deliver"

I am supposedly out of the area for delivery. This is a shame because I only bought following a recommendation. The system didn't specify a maximum area from or delivery, allowed me to complete my purchase and then I simply received an automated refund (and advisory email) a few days later. No opportunity to pay for delivery etc. Shame. I've found an alternative.

"Timing is everything"

Good quality logs. However I got an email at 16:56 explains delivery between 1800-1900 but 3 mins later was called to say logs were at house. I couldn't make it back do they were just dumped and left in sack
I needed half of them moved around the back of house
Seemed more interested in finishing early (Friday eve)

"Great Wood and delivery"

Excellent company to deal with.
Wood supplied in a big white big put in our garage.
Wood was very dry and perfectly cut so stacks easily.
Quick Delivery and good communication.
What more can you ask for?

"Good Service"

This is the first time I've used this log company. I like the no nonsense on-line ordering and the fact that delivery information is sent by email. I was a little worried about on-line payment before delivery but in the end need not have been. The young man I spoke to, Patrick, phoned to say there might be a problem delivering all the order on time but that issue was resolves quickly and the wood came at the time he said it would be delivered. I think the price is comparatively high but the quality of the product is very good. Would I use this local company again? More than likely. Would I recommend them? On the basis of this experience; yes.

"Logs seem great, delivery as arranged but a little confusing"

Most importantly, the logs are great. There was very little bark litter, etc, in the bag, all solid logs. We bought kiln-dried ash and they burn for ages. Really just need a couple of logs for an evening.

The delivery was a little confusing. I was expecting notification within 48 hours but ended up calling after 4 days to be told they were scheduled for delivery the next day, in the afternoon. Then I received message at 10.16am the next morning saying they were arriving at 10.11am?! I hung around for half an hour but no one showed and the phone went to answer machine. However, when I arrived home, the delivery had been, and the logs positioned very considerately - and where I had requested.

So something to be aware of but certainly not a reason not to use them. We will definitely order from Berkshire Logs again.