"Great service"

Great service. Delivery guys did a quick and good job stacking.

"Logs delivered but not in the advertised container"

I specifically chose Berkshire Logs because they stated that "The Logs are delivered in a green ventilated Jumbo Bag that not only protects the logs from rain but also allows air to circulate within the bag, keeping them dry."
They were delivered in an open white bag that allows the rain in and as we currently don't have an alternative log store I have had to arrange a cover over the logs.
Update : following my initial poor review above, a guy from Berkshire Logs contacted me (within 10 minutes of posting the review and on Boxing Day!) and asked how he could improve my customer experience. A couple of days ago Berkshire Logs delivered the correct log bag and transferred my logs to the new bag. I'm now happy to recommend their service. If my next order goes smoothly then I will even give them 5 stars!

"Seasoned were unseasoned - but good after service"

We bought £100 worth of seasoned logs but they are damp, 'hiss' on the fire and are hard to burn. Disappointing.

Patrick and the team sorted the problem out effectively.

Thanks guys!

"Great service"

Did exactly as said and kept up to date with emails. This is no shonky set up!

"Berkshire logs"

Delivered a day early email confirmation every step of the way very efficient process thankyou

"A few hiccups before Xmas"

The product I ordered was out of stock of which I was informed very late.
As they explained now, they had a delivery of which the quality was not good enough.

They called and we agreed a new delivery slot just before Xmas. I hope that this will work out fine.

"good wood, good service"

Received the delivery on time by friendly people, despite the fact that it took them an hour to find our house and I was not answering my phone. Good dry firewood too.

"Great service from Berkshire Logs"

My order was delivered promptly. Patrick was a pleasure to deal with. The guys put the logs in my garage for me, saving my husband and I the job of dragging the bag in. The quality of logs is excellent.

No hesitation in recommending Berkshire Logs.

"Fantastic service"

Only recently started ordering from BerkshireLogs and so pleased I did! So easy to order online and the delivery guys are fantastic :)

"quick, efficient and good quality."

Logs came quickly and were stacked very neatly in our porch. Good value.