"Exceptional Customer Service by Malisa"

I bought my first rug from RugPal. I had never heard of them but found a rug that I wanted online. Not only did the price match a competitor’s price, but they delivered exceptional customer service from the get go. Before ordering the 9x12 size that I needed, they recommended ordering the smallest size to see if I liked the color. That way, the return shipping wouldn’t be as expensive. Once I got the 2x3 and knew the color would work, I ordered the 9x12. When they saw that I ordered the larger rug, they sent me an email saying to not worry about returning the 2x3 - to keep it and they wouldn’t charge me for it. The first 9x12 that I got was defective, it had a snag. I returned that rug and even before they received the damaged rug, they had shipped me a replacement. RugPal is extremely easy to work with and offers excellent customer service! I highly recommend them and will purchase from them again in the future.

"Excellent customer service"

Excellent customer service

"Great prices"

Great prices, good correspondence.

"Beware of Rug Pal"

Ordered a rug and received email 3 days later saying, "Oops, we don't have the rug - sorry." Then I'm told I'll receive a refund on my credit card in 3-5 days. So, Rug Pal uses my money free of charge for 6-8 days after selling me a product they don't have. Total scam of a company as far as I'm concerned. Beware!!

"Great customer service!"

I called into the customer service center to ask some questions, and the rep was wonderful. The rep got back to me on some questions I had. I ended up ordering 2 large rugs.

"Ordering was easy and shipping was…"

Ordering was easy and shipping was fast. They also had the best price I found.

"We recently bought an area rug from…"

We recently bought an area rug from rugpal.... after searching the Internet for a week.... they had the perfect rug at the perfect price.... the experience was quick and easy.... best of all was free shipping!!! We will certainly start looking next time at rugpal first!

"Easy to use and get reviews"

Easy to use and get reviews. It was the best price for the product.

"Highly recommend"

Quick delivery and huge selection

"Shopping experience as okay"

Shopping experience as okay. Delivery time was 13 days with no communication about status until I called them directly.