"Poor customer service"

Poor customer service. Received smaller van on size which I booked. After wheel arches wasn't covered with protection boxes in cabin. Was charged 250 for small dent which cannot happen if van are ready for work. After tried to find solution was assaulted in their office. Police tooked place. Statement on the way. Family gangster business. Rude agresive persons.
Avoid them if you can.
Just don't erase the cctv as police needed them for the investigation regarding assault. I am ready go ahead. Have full voice record made on this time.

"Great start until it came to return the…"

Great start until it came to return the deposit. 10 days later still chasing staff on the phones tell u different things each time I called to then be told it would be returned in 31 days due to my bank being A online Bank although I’ve never had issues with rentals previously using the same card staff not very helpful in the slightest wouldn’t use again!

"Awful service"

S&J applied a charge for "damage" to their van which wasn't caused by me and refused to refund. Don't bother hiring from them.

"Outstanding service"

I have regularly hired vans from S&J Basildon and have always received outstanding service from Dean, Anthony, Sean and Phil.
The staff are friendly and always put themselves out.
Hiring a vehicle from S&J Basildon is affordable, uncomplicated and convenient.
I would recommend them to anyone.
Paul Smith
Wickford

"First class service from Garry and the…"

First class service from Garry and the team at S&J Romford who provided us with a range of short notice vehicles to help us deliver crucial PPE supplies for the NHS. THANK YOU!!!!!

"Good services and prices"

First time I have ever hired a van (SWB) and was very pleased with the service and reasonable rates. Will definitely use S&J again and recommend to friends

"S&J self drive hire"

Picked up a Luton van, the first of three runs over the next couple of weeks. A very good price, a great fleet of vehicles and seemed very friendly on collection. Walked around the van and was told I could take a video if I wanted, which I didn’t due to the friendly approach. (Big mistake). Used the van to move some crash mats. Returned the van at 8am the next day. They went round the van and picked out a dent under the passenger side door on the seal, I was told they knew the vans like the back of there hands and the dent wasn’t on the van when I picked it up, I told the guy I wasn’t hit by anyone nor did I hit anyone and the dent wasn’t done whilst in my care, this is when the friendly approach disappeared. The guy checking the van over said I know my vans and that dent is fresh and it wasn’t on the F van when you took it. I was told they have HD CCTV on the front gates so he would check them, I asked if I could see the CCTV Which he replied yes. I was asked to go round to the front office, I waited at the front office door to be asked in to see the CCTV, the guy Stuck his head out the door after 5 minutes and said “your all good mate” I ask if the dent was on the van when I pull out and he replied yes, he then shut the door. No apology for the misunderstanding or stress caused.

My advice if you choose to use S&J self drive hire, check every panel and video every mark, scratch and dent and don’t be fooled by the friendly and accommodating approach when you pick the van up.
We won’t use them for the remain runs.