"Never shopping with them again"

I bought a couch after 3 months I received it. Now after 8 months it is so uncomfortable and it was over a thousand dollars. The person they sent out said it is the cushions settling. Well if that is true then it is a garbage couch because sitting on the seats hurts me so much i want to cry. This is so uncomfortable why would I want to feel like I am sitting on concrete after spending so much money. I wouldn't recommend furniture from here. They are very nice but that doesn't change the comfort of their products.

"I bought a table and sofa with…"

I bought a table and sofa with insurance, the table was delivered as if it were used, I complained and they replaced it, but my sofa is coming apart and the wood is broken, they told me they won't fix it because I have a dog. Don't pay for a service you won't get

"Bernie & Phyls is selling inferior product and not standing behind their customers"

This company is selling inferior merchandise and when something goes wrong, they point towards the manufacturer saying it isn't their fault. They are selling junk for top dollar. I purchased a leather sectional one year and one month ago. I live alone so this sofa is not used excessively and it is already sagging to the floor. They sent a technician out who said it cannot be fixed because it is poorly made and others who have purchased from this vendor have had the same complaint. Bernie & Phyls STILL sells it!!! What a scam.

"I oy buy furniture from this store"

I oy buy furniture from this store! The comfort cause me to rest as if I'm sleeping in my bed!

"Poor quality furniture, worse customer service"

I have purchased 2 seperate living room sets from this store, both broke within 1 year, poor quality. Overpriced furniture should definitely last longer. The biggest issue I have would be their "furniture protection plan" I purchased the plan with both sets and now I am seeing a pattern, they claim they will come out and fix any (non-pet damage) when I called they were unable to have someone come out for 3 weeks, and now they are stating my couch is not covered under the protection because of "accumulation" so I have 1 back cushion that started coming off the couch because of the sewing and I have a few spots we're the fabric is starting to fray so there are too many issues? Scam

"we recently purchased a Posturepedic…"

we recently purchased a Posturepedic king adjustable bed. our salesperson Marianne was very helpful and knowledgeable. she has a wonderful personality and makes our shopping experience a joy. we will definitely come back if need be. looking forward to or new bed.

"Happiness with our decisions when supported by an excellent staff member"

My husband and I just made purchase of a sofa and ottoman at the store in Newington, NH. We had an excellent experience with Rebecca Hamilton. She was professional, knowledgeable, kind, and most personable. Rebecca offered suggestions and solutions after listening carefully to us. We will wait 4-7 weeks for the items but feel confident we made wonderful decisions with Rebecca's assistance. We actually met an old friend as we were leaving and suggested she look for Rebecca to help her!

"Over 2and a half years ago I reached out to both…"

Over 2 years ago I reached out to both the company and the attorney generals office about my couch which the representative from Bernie and Phyl's came to our home and told us that we bought JUNK! Bernie and Phyl's will not refund us or let us reselect another piece of furniture even though we purchased a separate 5 year warranty. Please make sure you check other furniture companies before shopping at Bernis & Phyl's. They are not a caring reputable company. BEWARE!!

"i bought a couch recently for $999 and…"

i bought a couch recently for $999 and it came as described .. overall condition is great.

"DO NOT BUY FROM HERE!!"

DO NOT BUY FROM HERE!!MANUFACTURE DEFECT!!!couches are made very poorly.ripping at the seams.they lie about the warranty.say it is 2 years and when you call for service they say only 1 year.now i have a 2,000$ couch that is falling apart!!